Manager, Patient Experience

Our Mission: Quality compassionate care for all.

Our Vision: Reimagine health care through connection service and innovation.

Our Core Values: Be Kind Trust and Be Trusted Work Together Strive for Excellence.

Why This Role Matters

As the Manager of Patient Experience you will lead initiatives that directly impact how patients and families experience care at Logan Health. Youll partner with clinical and operational leaders translate feedback into action and champion a culture rooted in kindness accountability and continuous improvement.

What You Bring

• Bachelors degree in a related field

• 3 years of leadership experience

• 5 years in healthcare operations patient experience customer service or advocacy

• Strong analytical and problem-solving skills with the ability to turn insights into action

• Exceptional communication and relationship-building skills

• A high level of emotional intelligence empathy and integrity

• Experience with performance improvement methodologies (Lean/Six Sigma preferred)

• CPXP certification (or willingness to obtain within 2 years)

Who You Are

Youre a builder and influencer someone who sees both the big picture and the human details. Youre energized by improving systems coaching leaders and making a lasting impact on patient care. You lead with empathy act with integrity and arent afraid to challenge the status quo to create something better.

What Youll Do

Shape Strategy & Drive Results

• Lead the development and execution of patient experience strategies across the organization

• Analyze patient feedback (including HCAHPS and other metrics) to identify trends and drive meaningful improvements

• Partner with leaders to implement sustainable high-impact solutions

Champion the Patient Voice

• Oversee service recovery and patient advocacy processes

• Ensure concerns are addressed with empathy urgency and professionalism

• Collaborate with Risk Management Compliance and Legal to resolve complex concerns

Lead Culture & Capability Building

• Coach leaders and frontline teams on service excellence empathy and communication

• Build a culture of accountability and continuous improvement

• Support engagement retention and team development through strong leadership practices

Operational Excellence

• Manage patient experience systems and ensure compliance with regulatory standards

• Lead and participate in performance improvement initiatives (Lean/Six Sigma preferred)

• Serve as a subject matter expert on patient experience best practices and High Reliability Organization (HRO) principles

Shift:

Logan Health operates 24 hours per day seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer please note all offers are contingent upon passing a pre-employment screening which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status race color gender sexual orientation religion national origin age disability or any other basis protected by applicable law. If you require accommodation to complete the application testing or interview process please notify Human Resources.