Network Monitoring Representative (Shipment Tracking)

Network Monitoring Representative (Shipment Tracking) - Tampa FL (HYBRID) Monday to Friday 1:00 PM to 9:30 PM with rotational weekends

Pay range: $19.48 per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
Best-in-class well-being programs
Annual no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

Monitor the daily performance of the logistics network to ensure all ground routes shuttles and air shipments are running according to schedule. When necessary proactively develop contingency plans and communicate /coordinate execution of plans with Regions Quest Air and Contracted services to make adjustments to minimize the overall impact to the system.

• Monitor logistics routes both internal and external that feed either Quest Air commercial air or any other system-critical ground relays.
• Monitor logistics shipments including charter commercial and Quest Air to ensure they are transported as planned.
• Communicate with Quest Air the local logistics team contracted service providers and the testing laboratory to alert them of any possible issues/delays and coordinate adjustment of the logistics system as needed.
• Tracks the overall performance of the network looking for areas of improvement and/or system redesign.
• Daily monthly & quarterly reporting of service productivity & quality metrics.
• Support and coordinate with other central operations and air operations management (Dispatch route optimization Six Sigma).
• Ability to maintain confidentiality concerning information and data received.

Required Work Experience:

• Minimum of 3 years of experience in logistics operations

Preferred Work Experience:

• Experience with Pickup & Delivery operations is desired
• Route design and air/ground operations experience desired

Physical and Mental Requirements:

• Occasionally lifting up to 25 pounds
• May require extended periods of focus
• May require extended periods of sitting or standing
• Ability to manage stress
• Capable of handling multiple priorities in a high-volume setting

Knowledge:

• Knowledge of Quest Diagnostics Logistics policies and procedures preferred
• Excellent computer skills good working knowledge of Microsoft Windows and Office products (Word Excel Outlook)

Skills:

• Excellent verbal and written communication skills
• Must be able to facilitate and direct the work of others
• Strong organization skills
• Strong functional/technical skills
• Strong negotiating skills
• Strong problem-solving skills
• Strong decision-making skills
• Analytical skills and independent thinking to analyze and evaluate route efficiencies
• Excellent interaction skills are required for interaction with department employees and management especially around change management
• Integrity and Trust
• Active Listening
• Dealing with Ambiguity
• Drive for Results
• Composure
• Creativity
• Priority Setting
• Perseverance

Education

• Bachelors Degree (Preferred)
• High School Diploma or Equivalent (Required)