Sales Support Representative

Responsibilities:

• Provides detailed high-level support to Regional Sales Representatives and Regional Manager
• Acts as a liaison between Sales Team Customers and Internal Departments
• Account Maintenance ADF Completion for new accounts new product item numbers specification changes price changes new customer credit applications and credit reference requests.
• Responsible for SOX compliance within respective territory. Provides data and responses for external and internal price audits.
• Management of Complaint process. Enter all complaints into Salesforce; follow-up to ensure timely completion of the investigation and creating a formalized response to customer complaints.
• Management and administration of all Index and Market price adjustments within the region including system updates and correspondence to customers including maintenance of customers mailing lists.
• Responds to customer requests; spec sheets marketing materials and certifications as well as Surveys and RFIs
• Investigates customer short pays within the region. Make corrections to the system as to not to pro-long short pays and issue credits when approved.
• Assists territory reps with RFQ preparation
• Assists with Drop Trailer initiatives within the region and processes drop trailer agreements.
• Attends and participates in Team Meetings.
• Various other duties and special projects as assigned

Requirements:

• Associate or bachelors degree preferred but not required
• Minimum of 3 years experience in sales marketing or customer service
• Detailed-oriented with a high degree of accuracy
• Ability to multi-task in a highly diversified work environment
• Strong customer service advocacy and problem-solving skills
• QAD or Solomon experience preferred
• Microsoft Office Suite basic to above-average computer skills including Excel
• CRM experience preferred - Salesforce (CRM) plus
  Sense of urgency
• Professional verbal and written communication
• Ability to work with a multitude of personalities
• Strong problem-solving ability
• Detail-orientated
• Occasional travel may be necessary