HR Service Center Compliance Manager

I. Job Summary

As WM accelerates its HR transformation to sustain market leadership the HR Service Center Manager Compliance serves as a key leader in advancing Tier 2 governance strengthening operational discipline and elevating the overall service experience. This role is accountable for ensuring compliancerelated work is delivered with precision consistency and integrity in alignment with internal policy regulatory obligations and defined service standardswhile reinforcing a culture of empathy accountability and close partnership with Payroll HR Business Partners Legal Compensation and enterprise HR Operations the Manager drives standardization escalation resolution control effectiveness and continuous improvement across compliance services.

II. Duties and Responsibilities

• Oversee Tier 2 support for wage and hour matters including review and resolution of pay-related inquiries and escalations
• Manage prevailing wage operational support including coordination of required data documentation and process adherence
• Lead governance and oversight for timekeeping administration edits approvals and issue resolution in partnership with Payroll and operational stakeholders
• Monitor compliance-related cases of trends recurring risks and breakdowns in process execution
• Manage workload distribution escalations service levels and quality of work across compliance-related processes
• Provide coaching direction and performance management for team members supporting complex casework
• Ensure a high standard of customer service while balancing risk mitigation control and policy adherence
• Collaborate with Legal and Employee Relations on higher-risk or sensitive compliance matters
• Work with HRBPs and business leaders to resolve escalated issues requiring operational and policy expertise
• Drive HR compliance regulatory frameworks and data privacy practices (e.g. GDPR HIPAA)
• Support alignment across Tier 1 Tier 2 and partner teams to ensure clear routing and appropriate escalation of work
• Contribute to the broader HR Service Center operating model governance routines and performance reporting
• Provide expertise and knowledge of wage and hour practices timekeeping processes employment verification and HR operational controls
• Support ServiceNow Oracle HCM UKG or other HR case management and timekeeping systems
• Other ancillary duties may be assigned.

III. Qualifications

A. Education and Experience

• Bachelors Degree (accredited) in business human resources or related discipline
• High School Diploma or G.E.D (accredited) and four years of relevant experience

• 5 years of related experience (in addition to education requirement)

B. Preferred Qualifications

• Lean Six Sigma body of knowledge
• Certified Customer Service Professional (CCSP)
• Expertise in process improvement methodologies such as Lean Six Sigma or Business Process Reengineering (BPR).
• Strong understanding of HR operating models shared services and service delivery frameworks.
• Strong data analysis skills with the ability to interpret trends identify root causes and support data-driven decision-making (Excel Power BI or similar tools).
• Strong skills in service culture transformation team development and change management.
• Excellent communication collaboration and stakeholder management abilities.

IV. Supervisory Responsibilities

• Directly manages a team of HR Service Associates

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Frequently:Repetitive MotionsEye/Hand/Foot Coordination

Constantly:SittingTalkingHearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.

Designation: Hybrid Mode Houston TX

Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for please click Apply.