Business Analyst SETS Help Desk Financial Team

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someones world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented diverse and dedicated employees.
• We get better at what we do every day.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process please contact .

Selection Priority Notice

Current employees of ODJFS in the SEIU/1199 union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal SEIU/1199 applicant is not selected for this position.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

The ideal candidate at minimum must have the following:

• Completion of undergraduate core coursework or 2 years social or behavioral science pre-medicine business administration public administration human services as defined in series purpose or comparable field (note: this required education &/or experience shall not be applied to satisfy one of the following):
• 24 mos. recent exp. (i.e. within past 5 years) in delivery of human services that included explaining & applying child support laws policies & procedures & child support IVD regulations mandated by Ohio Department of Job & Family Services or Department of Children & Youth & using SETS computer systems.
• 6 mos. trg. or 6 mos. operating personal computer & using office system software that is Microsoft Word Excel Power Point or like software package.

Tips For Your Application

When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohios SEIU/1199 Pay Range 13. Unless required by legislation or union contract starting salary will be the minimum salary of that pay range (step 1 currently $34.96per hour). These ranges provide a standardized pathway for pay increases. With continued employment new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Office of Child Support

This position is in the Office of Child Support (OCS) which establishes policies and guidelines for the child support program based on federal and state laws. Ohios child support program provides services to help ensure that children receive the financial and medical support they are legally entitled to and deserve. Lean more about the office by visiting the ODJFS OCS website.

What You Will Do

Responsibilities

• Research analyze and evaluate reported issues to distinguish between user errors and system errors
• Respond to county Child Support Enforcement Agency (CSEA) inquiries and educate users on proper system usage
• Assist users throughout the problem-solving process
• Proactively review and follow up on SETS financial transactions and processes
• Serve as a Subject Matter Expert on system processes and functionality
• Provide feedback to support the development of business requirements

Recommended Skills

• Strong critical thinking and problemsolving abilities
• Ability to analyze data and tailor reports for technical and nontechnical audiences
• Proficiency in Microsoft Excel Word and PowerPoint
• Clear written and verbal communication skills
• Ability to manage complex information and multiple tasks concurrently

Schedule: Full-time.

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: Rhodes State Officer Tower - 30 E. Broad Street Columbus OH 43215

Travel: Occasional travel within the state of Ohio as needed. You must provide own transportation or in order to operate a state vehicle you must have a valid drivers license.

PN(s): .

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.