Head of Small Business Banking Digital Deposits & Lending

Consumer Banking and Lending (CBL)

Wells Fargo Consumer Banking and Lending (CBL) serves customers across the country through online and digital channels numerous retail branches ATMs and customer service centers. CBL is focused on innovating and transforming our business with customers at the center better enabling them to engage with us how when and wherever they choose through a broad suite of financial products and services.

CBL includes Auto; Branch Oversight & Support; Branch Systems & Transformation; Cards & Personal Loans; Deposits Payments and Business Banking; Home Lending; Retail Services; Affluent and Premier Banking; National Branch Network; and National Growth and Enablement lines of business; and CBLs BSA AML Chief Administration Office Marketing and Strategy functions. CBL also includes Digital Data and AI which provides support across Wells Fargos consumer businesses.

The Role

Wells Fargo is seeking a Digital Product Management Executive to lead the Wells Fargo Small Business Banking Deposits & Lending Digital team. This Executive is responsible for delivering the end to end digital roadmap and performance outcomes for Business Deposits & Lending Account Opening and Servicing and will lead a globally distributed team of product managers. This executive serves as the primary digital product leader and point of accountability for how business customers open fund and service their accounts through digital channels across business banking.

Key Responsibilities include:

• Own the digital business banking experience as a primary driver of how business customers manage cash flow run their business and improve financial performance. Translate business owner needs (cash flow visibility payables/receivables liquidity credit access) into intuitive digital journeys that help customers make better financial decisions every day.
• Position digital experience including account opening servicing insights and self-service as a core element of the Wells Fargo Business value proposition.
• Partner closely with Treasury Management to define the right digital first offering set across the full Business Banking spectrum from emerging businesses to more complex cash flow needs.
• Be directly accountable for measurable business outcomes including digital checking lending growth relationship quality digital adoption and self-service rates and improvements in customer satisfaction and NPS.
• Lead a team responsible for building and executing on the strategy to drive checking and loan growth through seamless account opening journeys and provide best in class servicing solutions. This includes partnering with numerous stakeholders including business marketing technology legal risk controls etc. - to enable Business clients to digitally open fund and service their accounts.
• Provide thought leadership and drive a results-oriented team using data voice of the client and competitive intelligence to constantly assess prioritization with business partners.
• Be accountable for understanding and mitigating associated risks for the digital client experience including ensuring thorough documentation of controls and procedures.
• Collaborate with and influence all levels of professionals including peers and the executive team.
• Build a strong culture of ownership accountability and high performance.

Required Qualifications:

• 10 years of digital product management experience or equivalent experience demonstrated through one or a combination of the following: work experience training military experience education
• 6 years of management experience

Desired Qualifications:

• Proven experience leading large complex product organizations in regulated environments.
• Demonstrated ability to balance customer experience business outcomes technology constraints and regulatory requirements.
• Strong executive presence with the ability to influence senior leaders and enterprise stakeholders.
• Ability to work in a highly matrixed environment.
• Deep understanding of consumer and/or business deposits account opening servicing and lending ecosystems.
• Proven ability to cultivate relationships and collaborate with multiple stakeholders.
• Ability to analyze problem solve with demonstrated excellence at identifying stakeholders understanding needs and driving decision-making/resolution.
• Sound business judgment and the ability to challenge business decisions when necessary.
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.