Basic Function
HF Sinclair is seeking a Supervior Mechant Support and Payment Systems in Salt Lake City this role you will lead day-to-day operations of store technology support and POS engineering efforts ensuring stable secure compliant and efficient payment and retail system performance across a distributed store will oversee a team of support specialists and POS engineers driving prioritization and execution of work. You will also partner with vendors and internal stakeholders to resolve complex customer POS and payment issues manage enhancements and improve operational maturity.
Job Duties
- Supervise and develop support specialists and POS engineers; provide guidance coaching and mentoring.
- Establish clear priorities manage ticket intake queues and ensure SLA adherence.
- Coordinate POS system releases upgrades and incident responses.
- Partner with Lead POS Engineer to manage key POS payment and fuel system vendors.
- Hold vendors accountable; lead performance reviews escalations and deliverable tracking.
- Serve as liaison between business stakeholders and technical teams communicating impacts priorities and timelines.
- Support store operations finance marketing and payments teams with issue resolutions and operational improvements.
- Communicate impacts priorities and timelines to non-technical audiences.
- Lead and refine support processes escalation paths and documentation.
- Drive standardization of minimum technical requirements across a diverse store base.
- Provide data reports to support POS technology and payments initiatives.
- Supervises and develops the POS Engineering Specialists resolving complex POS and payment related technical calls for Distributors and dealers.
- Produces accurate and timely data reports to support POS technology and payments department initiatives.
- Addresses technology and network issues related to payment acceptance both internally and externally.
- Collaborates with the GM of Payments as the organizations SME on POS hardware software and emerging technologies.
- Works closely with stakeholders to identify issues capitalize on opportunities and ensure new initiatives are securely and effectively implemented.
Special assignments or tasks assigned to the employee by their supervisor as determined from time to time in their sole and complete discretion
Experience
- A minimum of eight (8) years in petroleum POS and related payment systems
- A minimum of three (3) years of people management experience.
- A minimum of two (2) years of POS Vendor management experience
Education Level
Bachelors degree in IT Computer Science or Business management.
Required Skills
- People Management Skills
- Technical understanding of POS systems and payment applications (Android/iOS)
- Strong problem-solving decision-making and analytical skills
- Effective leadership interpersonal and communication skills
- Ability to prioritize delegate and manage multiple initiatives simultaneously
- Proficiency with Microsoft Office and reporting/analysis tools (Power BI Tableau)
Preffered Skills:
- Helpdesk support experience including phone systems and troubleshooting
- Vendor relationship management experience
Supervisory/Managerial Responsibility
Direct supervision of a team of technical support staff spanning multiple levels of support in a hybrid work setting.
Work Conditions
Office based exempt role in Salt Lake City Utah with a hybrid shift potentially available after training. Some off hours and weekend support of staff and customers is required based on customer (internal & external) needs. Up to 15% travel by land and air required.
Benefits
HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include but are not limited to the following:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Paid Time-Off
- 401(k) Retirement Plan with match
- Educational Reimbursement
- Parental Bonding Time
- Employee Discounts
We are committed to fostering a supportive and inclusive work environment ensuring our employees have the resources needed to thrive professionally and personally. Benefit eligibility is governed by official plan documents for more details visitTotal Rewards.
Our One HF Sinclair Culture:
At HF Sinclair we are united through our One HF Sinclair Culture which is underpinned by our five core values of Safety Integrity Teamwork Ownership and Inclusion. Developed to empower our people our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions shape our behaviors and keep us connected across the entire organization. We maintain a true Safety culture for our employees communities environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees investors communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences viewpoints and backgrounds. What makes each of us different together makes us stronger.
About HF Sinclair Corporation
HF Sinclair Corporation headquartered in Dallas Texas is an independent energy company that produces and markets high-value light products such as gasoline diesel fuel jet fuel renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas Oklahoma New Mexico Wyoming Washington and Utah and markets its refined products principally in the Southwest U.S. the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high-quality fuels to more than 1500 branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the addition subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S. Canada and the Netherlands and export products to more than 80 countries. Through its subsidiaries HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in Artesia New Mexico. HF Sinclair provides petroleum product and crude oil transportation terminalling storage and throughput services to its refineries and the petroleum industry.
Equal Opportunity Employer
HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other prohibited ground of discrimination.
Required Experience:
Manager
Basic Function HF Sinclair is seeking a Supervior Mechant Support and Payment Systems in Salt Lake City this role you will lead day-to-day operations of store technology support and POS engineering efforts ensuring stable secure compliant and efficient payment and retail system performance across a...
Basic Function
HF Sinclair is seeking a Supervior Mechant Support and Payment Systems in Salt Lake City this role you will lead day-to-day operations of store technology support and POS engineering efforts ensuring stable secure compliant and efficient payment and retail system performance across a distributed store will oversee a team of support specialists and POS engineers driving prioritization and execution of work. You will also partner with vendors and internal stakeholders to resolve complex customer POS and payment issues manage enhancements and improve operational maturity.
Job Duties
- Supervise and develop support specialists and POS engineers; provide guidance coaching and mentoring.
- Establish clear priorities manage ticket intake queues and ensure SLA adherence.
- Coordinate POS system releases upgrades and incident responses.
- Partner with Lead POS Engineer to manage key POS payment and fuel system vendors.
- Hold vendors accountable; lead performance reviews escalations and deliverable tracking.
- Serve as liaison between business stakeholders and technical teams communicating impacts priorities and timelines.
- Support store operations finance marketing and payments teams with issue resolutions and operational improvements.
- Communicate impacts priorities and timelines to non-technical audiences.
- Lead and refine support processes escalation paths and documentation.
- Drive standardization of minimum technical requirements across a diverse store base.
- Provide data reports to support POS technology and payments initiatives.
- Supervises and develops the POS Engineering Specialists resolving complex POS and payment related technical calls for Distributors and dealers.
- Produces accurate and timely data reports to support POS technology and payments department initiatives.
- Addresses technology and network issues related to payment acceptance both internally and externally.
- Collaborates with the GM of Payments as the organizations SME on POS hardware software and emerging technologies.
- Works closely with stakeholders to identify issues capitalize on opportunities and ensure new initiatives are securely and effectively implemented.
Special assignments or tasks assigned to the employee by their supervisor as determined from time to time in their sole and complete discretion
Experience
- A minimum of eight (8) years in petroleum POS and related payment systems
- A minimum of three (3) years of people management experience.
- A minimum of two (2) years of POS Vendor management experience
Education Level
Bachelors degree in IT Computer Science or Business management.
Required Skills
- People Management Skills
- Technical understanding of POS systems and payment applications (Android/iOS)
- Strong problem-solving decision-making and analytical skills
- Effective leadership interpersonal and communication skills
- Ability to prioritize delegate and manage multiple initiatives simultaneously
- Proficiency with Microsoft Office and reporting/analysis tools (Power BI Tableau)
Preffered Skills:
- Helpdesk support experience including phone systems and troubleshooting
- Vendor relationship management experience
Supervisory/Managerial Responsibility
Direct supervision of a team of technical support staff spanning multiple levels of support in a hybrid work setting.
Work Conditions
Office based exempt role in Salt Lake City Utah with a hybrid shift potentially available after training. Some off hours and weekend support of staff and customers is required based on customer (internal & external) needs. Up to 15% travel by land and air required.
Benefits
HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include but are not limited to the following:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Paid Time-Off
- 401(k) Retirement Plan with match
- Educational Reimbursement
- Parental Bonding Time
- Employee Discounts
We are committed to fostering a supportive and inclusive work environment ensuring our employees have the resources needed to thrive professionally and personally. Benefit eligibility is governed by official plan documents for more details visitTotal Rewards.
Our One HF Sinclair Culture:
At HF Sinclair we are united through our One HF Sinclair Culture which is underpinned by our five core values of Safety Integrity Teamwork Ownership and Inclusion. Developed to empower our people our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions shape our behaviors and keep us connected across the entire organization. We maintain a true Safety culture for our employees communities environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees investors communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences viewpoints and backgrounds. What makes each of us different together makes us stronger.
About HF Sinclair Corporation
HF Sinclair Corporation headquartered in Dallas Texas is an independent energy company that produces and markets high-value light products such as gasoline diesel fuel jet fuel renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas Oklahoma New Mexico Wyoming Washington and Utah and markets its refined products principally in the Southwest U.S. the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high-quality fuels to more than 1500 branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the addition subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S. Canada and the Netherlands and export products to more than 80 countries. Through its subsidiaries HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in Artesia New Mexico. HF Sinclair provides petroleum product and crude oil transportation terminalling storage and throughput services to its refineries and the petroleum industry.
Equal Opportunity Employer
HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other prohibited ground of discrimination.
Required Experience:
Manager
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Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
