At Jabil (NYSE: JBL) we are proud to be a trusted partner for the worlds top brands offering comprehensive engineering supply chain and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Summary**

The Global Customer Quality Manager at Jabil Inc. is responsible for leading and managing all aspects of customer quality assurance and relationships across global operations. This role ensures customer satisfaction by driving continuous improvement resolving quality issues and acting as the primary quality interface for key customers.

Job Responsibilities**

* Develop implement and maintain global customer quality strategies policies and procedures in alignment with Jabils overall quality management system.
* Serve as the primary point of contact for assigned key customers regarding all quality-related matters including performance reviews issue resolution and corrective actions.
* Lead and facilitate cross-functional teams (e.g. engineering manufacturing supply chain) to investigate analyze and resolve complex customer quality issues ensuring timely and effective solutions.
* Manage and drive the customer complaint process from initial receipt and investigation to root cause analysis corrective and preventive action implementation and verification of effectiveness.
* Monitor and report on key customer quality metrics identifying trends and proactively implementing improvements.
* Conduct regular customer quality reviews presenting performance data improvement initiatives and addressing any concerns.
* Collaborate with operations teams to understand customer requirements and ensure quality expectations are met throughout the product lifecycle.
* Participate in new product introduction (NPI) processes to ensure design for quality and manufacturability and to establish robust quality control plans.
* Drive continuous improvement initiatives based on customer feedback internal audits and industry best practices.
* Support and participate in external customer audits and assessments ensuring compliance with customer-specific requirements.
* Mentor and develop quality team members fostering a culture of continuous improvement and customer focus.
* Travel internationally as required to support customer engagements and global quality initiatives.

Job Qualifications**

* Bachelors degree in Engineering (Electrical Mechanical Industrial) Quality Management or a related technical field. Masters degree preferred.
* Minimum of 8-10 years of progressive experience in quality management within a manufacturing environment preferably in electronics manufacturing services (EMS) or a similar high-volume complex manufacturing industry.

* Prior experience in Renewables Energy industry is highly preferred.
* Proven experience in a global customer-facing quality role with a strong track record of building and maintaining effective customer relationships.
* In-depth knowledge of quality management systems (e.g. ISO 9001 ISO 14001 ISO 45001) and associated tools (e.g. FMEA SPC MSA 8D PPAP).
* Demonstrated expertise in root cause analysis methodologies and corrective/preventive action processes.
* Strong analytical skills with the ability to interpret complex data identify trends and drive data-driven decision-making.
* Excellent communication presentation and interpersonal skills with the ability to effectively interact with all levels of an organization and external customers.
* Proven leadership and team management skills with the ability to influence and motivate cross-functional teams.
* Ability to travel up to 25-30% of the time.
* Six Sigma Green Belt or Black Belt certification preferred.
* ASQ certifications (e.g. CQM/OE CQA) highly desirable.
* Proficiency in English required; additional language skills are a plus.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number birth certificate financial institution drivers license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft contact the Federal Bureau of Investigations internet crime hotline () the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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