Director – GBS Business Relationship Management for Industrial Process Automation

New Honeywell is embarking on a significant organizational transformation. As a part of this transformation Honeywell Finance is standing up a Global Business Service (GBS) organization that will span multiple geographies and eventually be responsible for end-to-end finance delivery activities (R2R P2P and business finance including commercial ISC BAP etc.). The Director of GBS Business Relationship Management - Industrial Automation and Process Automation is a critical leadership role that will support the stand-up and effective functioning of the organization and will report to Michael Herberich Sr. Director of GBS Finance Business Relationship Management.

The Business Relationship Management role connects Global Business Services (GBS) with business clients stakeholders and functional partners building deep trust-based partnerships that deliver measurable value beyond transactional support. Acting as a key contact for L2/3 leadership escalations ensuring proactive and transparent communications. You monitor route and track customer requests follow up to closure and provide regular status reporting that highlights issues trends and risks. You align and manage SLA/KPI frameworks and ownership across SBG and GBS track performance and coordinate gap-closure actions with the relevant functions. You own customer feedback management and translate insights into tangible improvements in efficiency and service quality. You drive change management and communication strategies maintain key customer-facing content and ensure robust document control for customer-related materials and framework documentation. You facilitate joint SBGGBS annual planning and forecasting cycles contribute to strategic planning establish roadmaps and lead prioritization of new projects enhancements and issue resolutions. Through helpdesk analytics you identify and drive continuous process improvement. You engage with upstream functions (e.g. HR services payroll indirect sourcing/procurement fleet) to resolve day-to-day issues prevent recurrence and strengthen overall business vitality and performance.

You will be expected to work from the office on a hybrid work schedule with travel to global hubs as required. This opportunity will work out of our Honeywell Office in Charlotte or Houston United States.

KEY RESPONSBILITIES

• Primary contact for SBG and regional leadership and will work closely with them
• Establish MOS for escalations and highimpact issues including status reporting
• Coordinate CSAT surveys and followup actions with tower leaders
• Drive continuous improvement with GBS Towers BAP and Transformation teams
• Represent BRM in key GBS MOS and governance forums
• Maintain document control per GBS standards
• Align and manage SLAs and KPIs with stakeholders and towers
• Build upstream relationships to address handoff and knowledge gaps
• Leverage helpdesk analytics to identify improvement opportunities
• Facilitate governance meetings prepare agendas and presentations
• Document key decisions action items and circulate to relevant parties.
• Oversee execution of stakeholder related action items including prioritization

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary leading-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. For more information visit: click here

The application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

• Strong finance and domain expertise; solid understanding of core financial processes
• 35 years Honeywell experience at SBG HQ and/or corporate level
• Bachelors degree in business finance or related field (MBA preferred)
• 10 years total finance experience

WE VALUE

• Effective communication skills: Translate complex topics into clear business terms
• Empathy: Understand issues from others perspectives to find the right solution
• Influential relationship building skills: Lead and collaborate across functions
• Strategic thinker: Align decisions with longterm business and GBS objectives
• Problem solver: Develop creative compliant and balanced solutions
• Emotional intelligence: Manage self and relationships effectively
• Hands-on mindset: Pragmatic and actionoriented

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security air travel productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency productivity sustainability and safety in high growth businesses in broad-based attractive industrial end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex religion or veteran status. Learn more about inclusion and diversity :click here