Find your calling at Mercy!

Position Details:

Primary care Advanced Practice Manager

Full time M-F

Chesterfield Valley location : 17701 Edison Ave Chesterfield MO 63005

Minimum Qualifications

Education

• High school diploma or equivalent
• Relevant education may be considered in lieu of experience

Experience

• Minimum of 3 years of healthcare or supervisory experience (unless preferred education is met)

Skills Knowledge & Abilities

• Leadership: Ability to inspire coach and motivate teams
• Problem Solving: Proactive identification of challenges and implementation of solutions
• Communication: Clear concise verbal and written communication skills
• Collaboration: Strong ability to work across multidisciplinary teams
• Time Management: Ability to prioritize competing demands effectively
• Adaptability: Flexibility in a fastpaced changing environment

Preferred Qualifications

Education

• Bachelors degree

Scope of Responsibility

The scope and complexity of this role may vary based on factors including but not limited to:

• Size and complexity of provider panel
• Span of control for direct and indirect reports
• Number location and geographic distribution of practice site(s)
• Practice leadership structure and operational needs

Key Responsibilities

Leadership & Caregiver Management

• Lead coach and supervise caregivers to support high-quality patient care engagement and outcomes
• Recruit select onboard and train support staff
• Coordinate role-based education and practice-level orientation
• Monitor staffing performance coverage and workflow effectiveness
• Complete and deliver annual performance evaluations
• Develop and implement caregiver engagement and retention strategies

Patient Experience & Access

• Lead patient experience initiatives including service recovery efforts
• Manage provider templates and staffing models to ensure timely patient access
• Coordinate scheduling processes to align patient demand with clinical capacity

Provider & Team Collaboration

• Communicate regularly with physicians APPs and caregivers
• Connect providers and staff with training peer support tools and resources
• Collaborate with providers and leadership to achieve growth productivity and value-based care goals

Operations & Compliance

• Ensure consistent implementation of operational standards and workflows
• Educate staff and enforce compliance with policies procedures and regulatory requirements
• Coordinate with Facilities Management to maintain a clean safe and efficient clinical environment
• Oversee timely completion of departmental work queues (e.g. GFE referrals follow-ups)

Financial & Performance Management

• Monitor and manage department financial performance including visit volumes prior authorizations and insurance denials
• Analyze key performance indicators to identify improvement opportunities
• Implement operational and financial solutions to drive efficiency and outcomes
• Support leadership in performance measurement goal attainment and strategic initiatives

Technology & Innovation

• Deploy EHR and technology solutions to improve workflow efficiency accuracy and patient outcomes
• Perform additional duties as assigned

Why Mercy

From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.

Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.