Technical Services Engineer

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

About SoftPro
SoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh North Carolina.

Why Join SoftPro
We believe in taking care of our people and fostering a culture of excellence. Heres what we offer:

Comprehensive Benefits: Medical dental vision disability and more
Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
Generous Paid Time Off: vacation holidays and parental leave
Flexibility: Some positions are eligible for 100% remote work plus hybrid options for those living near our Raleigh HQ

Award-Winning Culture
SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journalan honor weve earned 13 times since 2012!

If these values resonate with you wed love to have you on our team!

What are we looking for
SoftPro is seeking a Technical Services Engineer to join our elite Technical Services Team. This role can be based at ourRaleigh NC headquarters in a hybrid capacity or performed remotey. We are currently undergoing an operational transformation shifting from traditional support to a modern Site Reliability Engineering (SRE) model. We arent just looking for someone to close tickets; we are looking for a driven self-starting engineer who wants to automate away the mundane leverage AI to reduce noise and safeguard the systems that power billions in real estate transactions.

What will I do as a Technical Services Engineer at SoftPro
In this role you will be the frontline shield for our most critical platforms. You will balance high-velocity incident response with strategic toil reduction projects. You will thrive in a high-stress fast-paced environment where quality results and meeting strict SLAs are the baseline.

Reliability & Performance: Ensure 24x7 stability for SoftPros largest customers by managing supporting and deploying complex application components.
Toil Reduction: Identify repetitive manual tasks and use Python PowerShell and AI-driven tools to automate them out of existence.
Root-Cause Analysis: Dont just fix the symptomsdig into the why. You will develop T-SQL and Splunk queries to identify patterns and prevent future outages.
Modern Observability: Utilize tools like AppInsights Azure Portal and Splunk to monitor system health and catch issues before the blast radius affects our users.
SRE Mindset: Participate in major production incident triaging and contribute to the blameless post-mortem process to improve our infrastructure.
Incident Management: Manage the full lifecycle of escalations through ServiceNow with high attention to detail and precise documentation.

What will I need to be successful as a Technical Services Engineer at SoftPro
Required Skills (The Essentials):

Driven Self-Starter: You dont wait for a manual. You see a problem you research it and you solve it.
Technical Foundation: Deep experience with MS Windows Desktop/Server OS SQL Server and Citrix environments.
Automation Reflex: Proficiency in Python or PowerShell. If you have to do a task twice your first instinct should be to script it.
Analytical Thinking: Experience building implementing and monitoring server operations with a focus on logical troubleshooting.
Resilience: The ability to stay clear-headed and effective in high-pressure mission-critical situations.
Communication: Concise written and verbal skillsyou can explain complex technical issues to both devs and non-technical stakeholders.

Desired Skills (The Edge):

SRE Knowledge: Familiarity with Site Reliability Engineering concepts (SLOs Error Budgets Observability).
AIOps Awareness: Interest or experience in using AI/Machine Learning to correlate data and filter operational noise.
Tooling: Experience with Splunk Azure Portal or ServiceNow.
Audit & Compliance: Experience working within regulated environments and following strict Change Management protocols.

Why Youll Love Working Here
You arent just another headcount; you are a critical part of our Five Keys for IT Technical Services. We value Ownership Innovation and Continuous Improvement. We offer a culture where you are empowered to take initiative go the extra mile and help us build a more reliable automated future.

Ready to Make an Impact
Join a team that values innovation collaboration and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!

Join Us and Live Our Core Values
At SoftPro our success is built on the principles we live every day:

Deliver AMAZING Customer Service
Be an AWESOME Teammate
Adopt a Sense of Urgency
Innovate to be Efficient
Produce Quality Work
Take Initiative
Go the Extra Mile

Equal Opportunity Employer
FNF its affiliates and subsidiaries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age disability protected veteran status national origin sexual orientation gender identity or expression (including transgender status) genetic information or any other characteristic protected by applicable law.

Required Experience:

About SoftProSoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in res...

Comprehensive Benefits: Medical dental vision disability and more
Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
Generous Paid Time Off: vacation holidays and parental leave
Flexibility: Some positions are eligible for 100% remote work plus hybrid options for those living near our Raleigh HQ

Reliability & Performance: Ensure 24x7 stability for SoftPros largest customers by managing supporting and deploying complex application components.
Toil Reduction: Identify repetitive manual tasks and use Python PowerShell and AI-driven tools to automate them out of existence.
Root-Cause Analysis: Dont just fix the symptomsdig into the why. You will develop T-SQL and Splunk queries to identify patterns and prevent future outages.
Modern Observability: Utilize tools like AppInsights Azure Portal and Splunk to monitor system health and catch issues before the blast radius affects our users.
SRE Mindset: Participate in major production incident triaging and contribute to the blameless post-mortem process to improve our infrastructure.
Incident Management: Manage the full lifecycle of escalations through ServiceNow with high attention to detail and precise documentation.

What will I need to be successful as a Technical Services Engineer at SoftPro
Required Skills (The Essentials):

Driven Self-Starter: You dont wait for a manual. You see a problem you research it and you solve it.
Technical Foundation: Deep experience with MS Windows Desktop/Server OS SQL Server and Citrix environments.
Automation Reflex: Proficiency in Python or PowerShell. If you have to do a task twice your first instinct should be to script it.
Analytical Thinking: Experience building implementing and monitoring server operations with a focus on logical troubleshooting.
Resilience: The ability to stay clear-headed and effective in high-pressure mission-critical situations.
Communication: Concise written and verbal skillsyou can explain complex technical issues to both devs and non-technical stakeholders.

Desired Skills (The Edge):

SRE Knowledge: Familiarity with Site Reliability Engineering concepts (SLOs Error Budgets Observability).
AIOps Awareness: Interest or experience in using AI/Machine Learning to correlate data and filter operational noise.
Tooling: Experience with Splunk Azure Portal or ServiceNow.
Audit & Compliance: Experience working within regulated environments and following strict Change Management protocols.