Branch Operations Support I

SUMMARY:

Under close supervision the Branch Operations Support I intercepts documents troubleshoots resolves and communicates issues via phone and ticket system. This role provides operational support for all internal employees and external customers. The Branch Operations Support I is primarily responsible for managing the resolution of general internal Motion inquiries forwarding requests to the appropriate department and connecting external customers with their local branch.

JOB DUTIES

Provides a high level of customer service with internal and external customers.

Assists with the design testing and implementation of new systems.

Identifies customers needs clarify information research issues and provide solutions and/or alternatives.

Works with IT Departments to enhance current and future Motion Systems.

Follows communication procedures guidelines and policies.

Communicates efficiently with other departments to provide solutions.

Builds sustainable relationships and trust with customers through open and interactive communication.

Supports implementation and on-going Management system updates.

Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelors degree and zero (0) to two (2) years of related experience or an equivalent combination.

KNOWLEDGE SKILLS ABILITIES

Ability to multi-task set priorities and manage time effectively.

Ability to express value for the opinions of others and encourage collaboration.

Demonstrates planning and organization skills. Able to create and work within a structure that defines documents and reports on the progress of a project.

Demonstrates initiative to step up and put in extra effort.

Proficient in Microsoft Office (Emphasis on PowerPoint and Excel).

Strong problem solving and analytical skills.

Strong phone and verbal communication skills along with active listening skills.

Ability to speak Spanish / French a plus but not required

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GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.