Patient Access Coordinator

This position will be 100% onsite work located in Middlebury VT. Periodic travel to Ticonderoga NY will be required to support training and coverage. This position will be scheduled to work during the day evening and night shifts as needed for coverage.

JOB SUMMARY
The Patient Access Coordinator acts as a shift lead mentor and provides updates to the department operations team. Functions may include pre-registration registration financial clearance/advocacy insurance management estimates and health insurance enrollment. Under the direction of the Patient Access Supervisor/Manager the coordinator will onboard new hires providing training to department process policy and procedure; routinely mentors staff and provides follow-up training as addition the coordinator will assist the Patient Access Supervisor by monitoring workload process and performance as well as delegate tasks and functions to ensure the department meets/exceeds performance metrics. They will work with leadership to create and maintain department resource materials and serve as the first point of contact for case escalation and daily operations. As needed the coordinator will complete functional tasks working to augment staffing as volumes increase or during times of short staffing. The coordinator must have the ability to resolve issues independently provide guidance and support serving as the content expert for their team. The coordinator may be assigned special tasks by the supervisor/manager and is expected to provide direction in lieu of the supervisor.

EDUCATION
Associates Degree. A minimum of 3 years relevant health care experience combined with education may be substituted. Certifications: CHAA

EXPERIENCE
Requires 3 or more years experience in a leadership role preferably in Access/Scheduling/Registration Billing and Financial Counseling with a customer service orientation. Prior experience with medical billing preferred. Requires demonstrated ability to diffuse angry customers and handle pressure with excellent verbal communication skills.