Luxury Guest Experience Manager Conrad Orlando

EOE/AA/Disabled/Veterans

Join us increating a legacywhere bespoke luxury meets sun-kissed adventures Conrad Orlando at Evermore. As one of the most celebrated openings of 2024 be a part of the legacy as a Luxury Guest Experience Manager!

Inspired by nature and fashioned for adventureConrad Orlandosits on the 1100-acreEvermore Orlando Resortbordering Walt Disney World with a 20-acre tropical beach and8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.

The stunning resort features433 rooms(including 51 impeccably designed suites and 10 spacious family suites) 65000 square feet of meeting space (40000 indoor and 25000 outdoor) a tranquil spa two 18-hole golf courses and 6 food and beverage includes 3 restaurants (rooftop southern Italian and poolside) a cocktail bar marketplace and in-room dining.

Classification:Full-Time

Shift:Various must be available to weekdays weekends and holidays.

Why join the Conrad brand

The modern luxury concept empowers you to deliver:

Personalized service with authenticity and passion

Impactful experiences

Creativity in our products and services

Want to learn moreNews Release on Conrad Orlando

What will I be doing

Assists in directing and managing the activities of all Front Office Operations focused on the arrival experience. Provides information and service to internal and external customers to ensure Company standards and guest expectations are met. Participates in operation as needed. Interviews trains supervises counsels schedules and evaluates staff.

• Provide management-level support while remaining primarily focused on experience-driven initiatives
• Maintain a visible on-property presence during high-impact arrivals VIP periods and special events
• Support consistency and training related to Conrad brand standards and Forbes luxury service expectations
• Identify trends opportunities and service gaps; communicate insights and recommendations to leadership
• Ensure group expectations are met or exceeded through proactive communication and follow-through

• Track group feedback and identify opportunities to enhance future experiences

• Various administrative duties including but not all encompassing: Payroll group portage payout scheduling

Qualifications

• Minimum 2 years of management experience in a 4 or 5-star resort or elevated Full-Service hotel environment
• Proven experience handling high-end VIP guests
• Training and Quality Assurance experience with hourly team members
• Strong understanding of luxury service standards personalization and confidentiality

• Experience coordinating across departments

• Excellent organizational communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced luxury environment

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:Access to a wide variety of educational credentials(ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs