Senior Account Manager, Key Accounts

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Position Summary

Kaseya is seeking a highly strategic and commercially driven Senior Account Manager Key Accounts to own and expand relationships across a select portfolio of our most critical enterprise customers.

This is a senior individual contributor role focused on driving long-term customer value retention and significant revenue expansion. You will operate as a trusted advisor at the executive level aligning Kaseyas platform to your customers business priorities and IT transformation initiatives.

You will lead complex high-value engagements end-to-endowning account strategy executive alignment and commercial outcomeswhile partnering cross-functionally to deliver measurable impact.

Key Responsibilities

• Executive Relationship Ownership:Serve as the primary strategic advisor to CIOs CISOs and senior stakeholders across a portfolio of Kaseyas most high valued accounts. Build deep multi-level relationships to position Kaseya as a long-term strategic partner
• Strategic Account Planning & Execution:Develop and execute multi-year outcome-driven account plans aligned to customer business objectives and IT/security priorities. Maintain a rigorous understanding of customer environments organizational dynamics and growth opportunities
• Revenue Growth & Expansion: Identify shape and close complex expansion opportunities including cross-sell upsell and platform standardization initiatives. Drive increased platform adoption and wallet share across the account base
• Retention & Renewal Leadership:Own and lead renewal strategy and execution for high-value multi-year agreements. Proactively identify risks and deploy mitigation strategies to ensure best-in-class retention and customer health
• Executive Business Reviews & Value Realization:Lead Executive Business Meetings that clearly articulate ROI performance metrics and forward-looking strategic initiatives. Translate product capabilities into business outcomes and measurable value
• Cross-Functional Orchestration:Act as the quarterback across Sales Product Customer Success Support and Engineering to drive alignment and execution. Lead internal account teams to ensure seamless delivery adoption and issue resolution
• Voice of Customer & Market Insight:Represent customer priorities internally to influence product roadmap packaging and go-to-market strategy. Provide insights on competitive trends industry shifts and emerging customer needs

Required Qualifications

• 7 years of experience in enterprise account management strategic sales or customer success within SaaS cybersecurity or IT services
• Proven success managing and growing large complex enterprise accounts ($5M$10M book of business)
• Demonstrated ability to engage and influence C-level executives and navigate matrixed organizations
• Strong commercial acumen with experience in negotiating complex multi-year agreements
• Exceptional communication storytelling and executive presentation skills
• Experience building and executing data-driven strategic account plans

Preferred Qualifications

• Background in IT management platforms cybersecurity or MSP ecosystems
• Experience in high-growth private equity-backed environments
• Familiarity with Salesforce and account analytics tools
  
  
  

Additional Details

This is a high-impact opportunity to operate as a senior individual contributor at the center of Kaseyas most strategic customer relationships. You will have the autonomy to drive meaningful business outcomes influence executive stakeholders and directly contribute to the companys growth and market leadership.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.