Public Safety Telecommunicator
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Job Location:
Winston Salem, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
Ability to learn Federal Communications Commission ( FCC ) rules and regulations pertaining to radio transmissions. Ability to learn departmental policies and procedures related to the answering response and dispatch of calls; ability to work under close supervision. Ability to learn to operate required telecommunications and information technology. Ability to learn the general operations and procedures of applicable state and local public safety organizations (including law enforcement agencies fire and rescue security and other response units). Ability to obtain Basic Telecommunicator certification and DCI certification. Ability to adapt to changes in telecommunications procedures and systems adopted by the department. Ability to listen to and understand messages from callers. Ability to gather information. Ability to provide routine responses to callers according to prescribed guidelines. Ability to independently respond to non-emergency calls and requests for general information. Ability to speak calmly and concisely. Ability to learn to transmit radio messages using established protocols and procedures. Ability to acquire basic understanding of working relationships with co-workers supervisors law enforcement and emergency response personnel and the general public. Ability to use the basic functionality of phone systems* radios consoles alarm panels* database/information systems computer aided dispatch ( CAD ) system and related telecommunications equipment. Ability to learn to use one or more databases or information systems to input and access standard information according to procedures. Ability to key information accurately. Ability to obtain DCI certification. Learns to use established logs and data systems functions and/or procedures. Enters routine information. Creates reports using standard formats. May retrieve routine information. Ability to learn to make quick sound decisions based on incoming messages. Ability to recognize messages that have established precedents and limited impact. Ability to refer non-standard questions and problems to higher levels *Includes elevator phones emergency call box/blue light phones TTY / TDD phones crime tip hotlines weather monitors fire/intrusion/utility alarms panic buttons monitoring cameras emergency warning systems locator ( GPS ) systems and related incoming and outgoing data sources.
Ability to learn Federal Communications Commission ( FCC ) rules and regulations pertaining to radio transmissions. Ability to learn departmental policies and procedures related to the answering response and dispatch of calls; ability to work under close supervision. Ability to learn to operate required telecommunications and information technology. Ability to learn the general operations and procedures of applicable state and local public safety organizations (including law enforcement agencies fire and rescue security and other response units). Ability to obtain Basic Telecommunicator certification and DCI certification. Ability to adapt to changes in telecommunications procedures and systems adopted by the department. Ability to listen to and understand messages from callers. Ability to gather information. Ability to provide routine responses to callers according to prescribed guidelines. Ability to independently respond to non-emergency calls and requests for general information. Ability to speak calmly and concisely. Ability to learn to transmit radio messages using established protocols and procedures. Ability to acquire basic understanding of working relationships with co-workers supervisors law enforcement and emergency response personnel and the general public. Ability to use the basic functionality of phone systems* radios consoles alarm panels* database/information systems computer aided dispatch ( CAD ) system and related telecommunications equipment. Ability to learn to use one or more databases or information systems to input and access standard information according to procedures. Ability to key information accurately. Ability to obtain DCI certification. Learns to use established logs and data systems functions and/or procedures. Enters routine information. Creates reports using standard formats. May retrieve routine information. Ability to learn to make quick sound decisions based on incoming messages. Ability to recognize messages that have established precedents and limited impact. Ability to refer non-standard questions and problems to higher levels *Includes elevator phones emergency call box/blue light phones TTY / TDD phones crime tip hotlines weather monitors fire/intrusion/utility alarms panic buttons monitoring cameras emergency warning systems locator ( GPS ) systems and related incoming and outgoing data sources.
