Client Success Manager (Epic and Healthcare experience required)

As Client Success Manager you will focus on maximizing client satisfaction and value by analyzing client data identifying areas for improvement and implementing initiatives to improve our client success process. You will report to the Senior Manager Client Optimization.

• Strategic Planning:
  • Develop and execute comprehensive strategies to improve client retention engagement and expansion by identifying key metrics and success factors.
• Data Analysis:
  • Leverage customer data to identify trends pain points and opportunities for optimization providing actionable insights to the Client Success team
• Customer relationship management:
  • Build relationships with client stakeholders addressing concerns and identifying potential upselling or cross-selling opportunities.
• Process Improvement:
  • Implement process improvements within the client success function to streamline operations and enhance efficiency.
• Performance Monitoring:
  • Track client success metrics identifying areas for improvement and reporting on progress to senior management.
• Collaboration:
  • Work with other departments like sales marketing and product development to ensure seamless customer experience

Qualifications :

• Up to 25% travel required
• Bachelors degree is beneficial
• 10 years experience in revenue cycle with emphasis on Patient Access within the healthcare industry
• 7 years experience partnering with Epic enterprise providers
• Provider-based background recommended
• Healthcare Project Management or Consulting experience
• Epic proficient
• Proficient in Generative AI tools such as Co-Pilot and ChatGPT
• HFMA CRCR beneficial
• Excellent skills with Salesforce or a similar CRM
• Holistic big-picture perspective with the ability to resolve issues
• Team Player able to collaborate across groups and learn from others - specifically sales marketing product support and implementation
• Flexible in working with changing needs of organizations

Additional Information :

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical dental vision and matching 401K
• Flexible work environment ability to work remote hybrid or in-office
• Flexible time off including volunteer time off vacation sick and 12-paid holidays
• Explore all our exciting benefits here: Experian our people and culture set us apart. Were deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance development wellness collaboration and recognition we focus on what truly matters. Our people-first approach has earned us global recognition: Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work 2025 in 26 countries and Glassdoor Best Places to Work 2024 among others.

  Want to see what life at Experian is really like Explore Experian Life on social or visit our careers site.

  Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.

  Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

  
  

  Remote Work :

  Yes

  
  

  Employment Type :

  Full-time