Senior Client Services Advisor

JOB PURPOSE

ESSENTIAL DUTIES & RESPONSIBILITIES

• Review and analyze client data for trends inefficiencies and additional cost-saving opportunities.
• Conduct routing optimization trackingand lost savings trackingto identify areas for improvement.
• Evaluate opportunities for cost minimization while maintaining or improving service levels.

• Client Engagement & Relationship Management
• Conduct monthly client reviewsto assess satisfaction utilization of company tools/services and demonstrate new solutions.
• Maintain and manage relationships with client personnel understanding their needs while ensuring performance excellence.
• Facilitate Annual Business Alignment Meetingsto align strategies with client objectives.

• Performance & Service Enhancement
• Review carrier performanceand client satisfaction with carriers ensuring service consistency.
• Support case study developmentshowcasing client success stories and best practices.

• Revenue Growth & Business Expansion
• Engage clients in additional service offeringsto drive organic revenue growth.
• Identify new opportunities for cost savings and operational efficiency improvements through data analysis.

JOB REQUIREMENTS

• Knowledge Skills & Abilities
• Detail-oriented with a strong work ethic and a drive for success.
• Ability to manage relationships with clients and address their needs while achieving performance goals.
• Strong analytical skillswith experience in data interpretation financial reports and cost analysis.
• Proficiency in Microsoft Excel databases and presentation applications (e.g. PowerPoint).
• Ability to define problems collect data establish facts and draw valid conclusions.
• Strong verbal and written communication skills with the ability to present findings to clients and management.
• Basic knowledge of business mathematics and financial conceptsfor operational analysis.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Standard office environment with moderate noise levels.
• Ability to remain stationary for extended periods move about the office operate computers and handle files.
• Occasionally required to lift boxes up to 20 pounds.

SCHEDULE & TRAVEL

• Full-time position(MondayFriday 8:00 AM5:00 PM) with occasional evenings/weekends during peak periods.
• Travel to client locations on an as needed basis (typically less than 10%).
• This role can be location in Atlanta GA or Hickory NC. (Hybrid schedule).

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race gender sexual orientation age religion disability veteran or any other status prohibited by applicable national federal state or local an effort to recruit develop and retain top talent we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment promotion and training for a more inclusive workforce.

RECRUITMENT SCAM NOTICE:

Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training equipment or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in @ or from