Sr. Field Service Technician Central Alabama

Benefits:

Signode offers a comprehensive benefits package to full-time employees which includes health dental vision 401k paid time off life insurance wellness perks and more. Benefits begin the month following the hire date.

Salary:

The hourly wage for this position ranges from $35.00 - $39.00 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidates experience qualifications and/or skillset.

Summary:

Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines. This position requires daily travel by auto with frequent overnight stays. Daily drive time is usually from 1 to 6 hours on a given day.

Essential Functions:

• Perform daily task in accordance with all Safety regulations and protocols. Completes all safety related training on time and to expectation.
• Ability to timely accurately and effectively document daily service activities and expenses in the appropriate recording system.
• Identifying complex problems relating to customer and/or machines reviewing related information to develop and evaluate options and implement effective and strategic solutions.
• Read and interpret complex blueprints wiring diagrams and schematics as required for installation repair special upgrades and retrofits of customer equipment.
• Technical support and training to Signode Technicians.
• Monitor and manage their schedule service calls for accuracy and completion.
• Diagnose and troubleshoot equipment breakdowns involving mechanical hydraulic pneumatic electrical and electronic functions preventative maintenance calls disassemble units replace defective parts.
• Make adjustments and test for proper operation on designated equipment assigned.
• Under supervision coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities inspect sites for product compatibility and install adjust and test equipment.
• Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
• Maintain effective customer relationships via professional explanations of product failures nature of problem and recommended corrective actions.
• Communicate essential information on a timely basis to key stakeholders such as customers management and engineering.
• Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
• Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
• Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives.
• Prepare comprehensive non-conformance reports and service bulletins.
• Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.

Qualifications :

Education:

High School Degree Technical or similar College Degree

Experience:

• 4-5 years of transferable experience.
• Electrical Mechanical Blueprints Schematics and PLC background
• Microsoft Office skills (Word Excel Outlook etc)
• Desirable: Professional course (electrical or mechanical or automation courses).

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Safety and security
• Team player
• Customer Focus
• Decision Making / Judgment
• Independence
• Results-Oriented
• Process Management
• Resourcefulness
• Listening

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time