Cloud IT Systems Engineer

Provide Tier 2/3 technical support for end-user devices and enterprise applications.

Administer and optimize Microsoft 365 services including Exchange Online SharePoint Online Teams and OneDrive.

Integrate Microsoft 365 and Azure with third-party systems including AI platforms SSO and security solutions.

Administer and configure MDM platforms: o Microsoft Intune for Windows devices o Kandji for macOS devices

Operate and maintain on-premises and Azure-based storage solutions for backup and data protection.

Troubleshoot and resolve advanced endpoint issues across:

o macOS environments (approximately 85% of endpoints)

o Windows environments (approximately 15% of endpoints)

Implement and enforce security policies compliance standards and device configurations.

Collaborate closely with Tier 1 support teams and escalate complex issues when required.

Monitor system health and performance; proactively recommend improvements.

Support identity and access management and change management using Azure AD / Entra ID.

Create and maintain clear documentation for configurations processes and troubleshooting procedures.

Qualifications :

  5 years of experience in IT support systems administration or a similar role.

Strong hands-on knowledge of: o Microsoft 365 administration o macOS and Windows troubleshooting

Practical experience with Intune and/or Kandji.

Solid understanding of Azure AD / Entra ID including Conditional Access.

Experience operating enterprise storage solutions (e.g. Qumulo or equivalent).

Working knowledge of network fundamentals (routing DNS DHCP VPN).

Excellent analytical problem-solving and communication skills. Preferred Qualifications

Experience working in cloud-first or cloud-native environments.

Scripting and automation skills using PowerShell and/or Bash.

Knowledge of security best practices and common compliance frameworks.

Relevant certifications such as:

o Microsoft Certified: Modern Desktop Administrator

o Apple Certified Support Profession

Remote Work :

No

Employment Type :

Full-time