Technical Training Manager, Operations

Are you passionate about teaching highly complex technical topics Are you adept at teaching coaching and mentoring employees to multiply a teams impact Do you have experience managing large geographically dispersed programs

Amazon Web Services (AWS) is seeking a Training Team Manager to join the team and establish a program that delivers consistent high-quality technical training for DataCenter Engineering Operations (DCEO) Data Center Operations (DCO) Infrastructure Delivery (ID) Decommissioning (DECOM) Logistics and Certified Instructor (CI) development across the Americas region.

The Full Time Trainer Manager is a critical people leader within the AMER FTT program responsible for
leading developing and managing a regional team of Full Time Trainers (FTTs) to deliver high-quality
standardized technical training across AWS Data Center locations in the Americas. This role owns the end-to-end training delivery capability for their assigned regions directly enabling operational
excellence and accelerated time-to-productivity for DCEO DCO ID DECOM and Logistics new hires as well as the growth of the Certified Instructor pipeline.
The successful candidate will demonstrate deep competency across three core dimensionsLeading Managing the Business and Operational Excellencewhile taking ownership of team management organizational health and employee experience within their team. This individual is an experienced training and people leader who can operate independently across a geographically dispersed organization influence without authority drive continuous improvement and build a culture of learning and high performance consistent with Amazons Leadership Principles.

This position requires that the candidate selected be a US citizen and obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements. This position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

About the team
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5 years of people management experience
- Experience in a training role including technical training or a mix of training performance management and coaching/mentoring or experience planning
- Experience designing and developing IT or technical training materials and content
- Experience in technical support work engineering or an operations environment
- Experience using business metrics and training data to track trend and manage the impact of training efforts

- Experience in data center design construction operations or facility maintenance
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience with LMS platforms (e.g. Cornerstone/KNET CSTC) training analytics dashboards and digital recordkeeping tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Phoenix - 152100.00 - 205800.00 USD annually
USA OH Dublin - 152100.00 - 205800.00 USD annually
USA OH Hilliard - 152100.00 - 205800.00 USD annually
USA OH New Albany - 152100.00 - 205800.00 USD annually