Senior Manager, Identity & Access Management – Global Operations

Global Risk and Security (GR&S) at Vanguard enables business strategy protects client and Vanguard interests (e.g. assets and data) and stewards a strong risk culture. Our teams leverage enterprise-wide insights deep expertise and trusted advice so that across Vanguard leaders and crew drive faster stronger risk-informed decisions.

Within GR&S the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew property data and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged passionate and diverse talent expected to continuously learn and develop in an ever-changing security landscape.

Our crew are our greatest resource by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care work-life balance and an investment in your future at its core.

Key Responsibilities

Leadership & Operating Model Transformation

• Define and execute the global IAM operations strategy and target operating model aligned to Zero Trust principles and Vanguards enterprise risk posture.
• Transform IAM operations from manual and reactive to automated predictive and scalable with clear SLAs KPIs and operational health metrics.
• Build and lead a globally distributed operations organization fostering accountability ownership and continuous improvement.
• Serve as a visible IAM operations leader in executive risk and governance forumsarticulating outcomes risks and operational maturity.

Operational Excellence & Automation

• Drive aggressive automation across IAM operational processes including access provisioning deprovisioning lifecycle events certifications and exception handling.
• Reduce operational friction and cycle times by eliminating toil standardizing workflows and integrating IAM into upstream and downstream technology platforms.
• Partner with IAM engineering teams to ensure operability is designed in not bolted onshifting left on reliability monitoring and remediation.
• Champion Site Reliability Engineering (SRE) and ITSM best practices within IAM operations.

Global Delivery & Service Ownership

• Oversee incident problem change and service management processes for IAM platforms and services ensuring high availability and resilience in partnership with engineering.
• Lead root cause analysis for operational issues and ensure systemic fixesnot workarounds.
• Drive consistency across regional teams while respecting local regulatory audit and business requirements.

Cross Functional Partnership

• Partner closely with cybersecurity cloud infrastructure application and business teams to embed IAM seamlessly into enterprise workflows.
• Collaborate with compliance audit and risk partners to ensure IAM operations meet regulatory and control expectations.
• Act as a key liaison between IAM strategy engineering and operations ensuring execution matches intent.

Preferred Skills & Experience

IAM or Operations Expertise

• Experience operating IAM services at enterprise scale including:
  • Identity lifecycle management
  • Access provisioning and certifications
  • Directory services and authentication platforms
  • Privileged and nonprivileged access operations
• Understanding control frameworks operational risk and audit readiness.

Automation & Modern Operations

• Proven success driving automation led operational transformation in complex environments.
• Familiarity with DevOps/SRE concepts infrastructure as code and API driven operations.

Leadership & Influence

• Demonstrated success leading multiregional teams with strong coaching and talent development skills.
• Ability to communicate complex operational concepts clearly to executives engineers and business partners.
• Strong stakeholder management skills with the ability to influence without authority.

Preferred Qualifications

• 8 years in IAM cybersecurity technology or enterprise technology operations with 46 years in leadership roles.
• Track record of leading largescale operational or service transformation initiatives.

Why This Role Is Compelling

• Opportunity to define the future of IAM operations at Vanguard.
• High visibility role with direct impact on security client trust and business enablement.
• Ability to build something enduringnot just run what exists today.
• Work alongside senior leaders across cybersecurity and technology on mission critical initiatives.

Special Factors

Sponsorship

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.