Operations Customer Service Manager
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
City Bean Roasters is seeking an Operations & Customer Service Manager - a diverse role where you will wear many different hats to keep our company running smoothly on multiple fronts. No two days will be the same and we need someone that thrives with juggling responsibilities taking ownership over projects managing their time effectively to ensure goals are accomplished on schedule all the while being the day-to-day customer service contact for our wholesale client base.
Your duties will include but are not limited to:
- Customer Service
- Answer phones email & chat inboxes to resolve inquiries and offer guidance
- Receive and process all orders from our wholesale portal and retail website
- Onboard new wholesale customers and provide ongoing customer support
- Represent City Bean with professionalism and kindness (a core company value)
- Operations
- Provide support and coordination for our sales accounting and production teams
- Oversee marketing and social media team
- Project manage various initiatives to foster growth and efficiency
- Understand and maintain integrity of CB systems (square squarespace wholesale portal shipstation cropster quickbooks etc)
- Provide basic IT oversight (email systems phones hardware)
- Inventory management / ordering for goods and supplies
Ample training will be provided to ensure success!
Salary range 65k-80k/yr DOE
Qualifications :
Additional Qualifications:
- Minimum 2 yrs experience as an operations manager customer service manager or hospitality industry general manager
- Appreciation for quality coffee
- Desire to learn grow and improve
- Empathetic communicator
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
About Company
City Bean Roasters, LA pioneers of specialty coffee since 1992, is looking to hire a unique person for the position of Coffee Educator / Brand Ambassador. This opening is perfect for the coffee professional, who has "paid their dues" behind the counter, to flourish and expand towards ... View more
