Security Manager, Global Operations

Who We Are Looking ForCrisis24s global security operations team supports our clients in fulfilling their duty of care and travel risk management requirements providing them with a range of professional security & safety services for their routine & high-risk travel and in the event of a crisis. Crisis24s IRM-Global Operations-Security division is seeking a Security Manager Global Operations to join the global security team and provide emergency response travel security advice & assistance and evacuation coordination in the Annapolis Operations Center (Maryland).What You Will Work OnYou should have a good background and understanding of:Pre-travel security & ongoing travel security assessment and protection risk management and mitigation threat monitoring communications and management crisis response & security evacuation Security Manager Global Operations plays a key role in supporting our clients the Global Operations Centre staff and the wider business in the delivery of the above subject areas. The role encompasses a wide range of responsibilities with a focus on:Carry out a global travel security assessment and provide and coordinate emergency and evacuation support among various security and operational tasks in a timely and professional and manage Security Specialist Global OperationsYou will be required to advise on and manage security-mandated operational tasks and ad hoc services expertly and clearly in support of our clients travel requirements ensuring the preservation of their safety and security during routine operations and in response to global security and natural disaster & Responsibilities1. Risk Assessment & Operational PlanningLead travel and threat assessments for proposed tasks/travel using privileged and open-source operational risk assessments method statements and develop operational and conceptual and manage ad hoc security tasks including secure transport protection proactive monitoring and welfare complex operational solutions from concept to delivery aligned with client specifications and contracted services.2. Client Advisory & CommunicationsDeliver tailored pre-travel briefings and security presentations to a diverse client base (e.g. expats NGOs corporates C-suite)Respond to Requests for Information (RFIs) with appropriate security content mitigation measures and emergency security and evacuation advice including participation in contingency planning meetings and conference operational methodologies and assure clients during escalating or deteriorating situations.3. Crisis Response & Contingency ManagementMonitor global events review client exposure and support contingency and evacuation deteriorating environments exit routes transport hubs and relocation sites; produce supporting maps and evacuation and emergency support tasks providing real-time operational a library of Concept of Operations (CONOPS) for evacuation and internal movements from various countries to be used at the time of emergencies and/or evacuation.4. Task Execution & OversightEnsure security tasks are carried out per scope including action timelines escalation procedures and completion operational logs close cases post-task and manage invoicing and cost and supervise the delivery of live operations ensuring high standards of execution and customer maritime operations Ship Security Alert System (SSAS) testing and Competent Authority (CA) schedules.5. Team Supervision & Capability DevelopmentSupervise and support Security Specialists in daily operations and emergency recruitment onboarding and training of Global Operations Centre coaching mentoring performance reviews and training exercises for operational staff rostering and leave approvals for the regional Global Operations Centre.6. Quality Assurance & Process ImprovementMaintain quality control standards ensure client satisfaction and monitor service delivery opportunities to improve operational efficiency across technology personnel and workflow to internal performance metrics KPI reporting and benchmarking efforts.7. Documentation Reporting & Protocol DevelopmentCompile post-operational reports for internal learning and external marketing/case and implement Global Operations Centre protocols and client-specific thorough documentation and achieving all security-related tasks and learnings.8. Financial CoordinationDevelop task-specific cost structures apply cost containment strategies and liaise with vendors for proposals and coordinate with Finance to ensure accurate billing and payments.9. Platform & Compliance OversightAssist with the implementation and use of technology platforms and call-handling adherence to company policies including Information Security and Data ProtectionMaintain a strong understanding of Crisis24 service offerings tools and client relationships.10. Representation & Additional ResponsibilitiesRepresent the Security Operations team in internal/external meetings as as deputy for the Head of Security when out ad hoc security and operational tasks for client engagement conferences and training as requested. Occasionally urgent travel is required as part of the Incident Management Team (IMT) deployment.11. Rotational On-Call Duty ManagementServe as the out-of-hours Operations Duty Manager one week in every 24/7 readiness to support Global Operations Centre staff during urgent immediate client-facing crisis management support and lead emergency response operations as You Will Work WithThis position works alongside and in support of your fellow Security & Operations Managers the Global Operations Centre staff & Intelligence teams to deliver 24/7/365 proactive and reactive risk management services. You will regularly collaborate with specialist Crisis24 departments account managers proposals & implementation team and external security parties & You Will Bring Native / Fluent English language reading and writing ability language skills (verbal and written) such as Chinese Korean or Japanese are an of the political and security landscape within Asia is presentation interpersonal written and verbal communication skills in English; must be able to brief personnel in distress internal & external stakeholders and senior business team player with the ability to carry additional responsibilities calmly and professionally.A practical positive and motivational in leading teams and briefing senior management and/or executive-level staff.A robust solutions-oriented manager with a proactive approach to complex challengesA good sense of judgment critical thinking analytical and practical application skills are management organizational & administrative skills with a keen eye for ability to research digest and evaluate various sources and associated information ability to quickly assess a situation and make a decision (often with limited information time and resources) based on a clear and definable rationale taking responsibility for the time management skills with the ability to coordinate and prioritize tasks with competing timelines in a fast-moving in leading and overseeing operational teams mission planning execution and the after-action review ability to manage stressful situations and adapt to rapidly changing operational geographical knowledge is essential with an active interest in current computer skills with proficiency in MS Office and an aptitude to learn new applications and financial awareness and understanding in a globally focused to work extended hours during a crisis & ExperienceOperational experience and background with government military/armed forces law enforcement NGO or corporate security in the private sector is -level education or relevant professional training & experience in a field related to security studies war studies international politics international relations or and crisis management knowledge and understanding are experience of mentoring coaching and improving performance is an in managing global security protection crisis and emergency tasks in the private sector is experience of planning and executing operational activity in hostile environments is an in intelligence analysis at a tactical level is an ability of threat identification risk assessment and the application of reasonable and proportionate control measures is lived/worked abroad &/or international travel security knowledge and experience is essential.A current and internationally recognized security management competency/professional qualification is experience of supervising/leading/managing a small team is an advantage.