Parts, Accessories & Shipping Associate
Share
Job Location:
Roanoke, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
For over two decadesMotoSporthas led the powersports industry with unmatchedselection quality andexpertise. Since our founding in 1999wevebeen driven by one mission to make your next ride your best ride. As a premier powersports retail e-commerce companywerededicated to providing riders of all types with high-quality parts gear and accessories from the most trusted brands. When you reach out to usyourenot just talking to a salesperson youreconnecting with someone who rides wrenches and lives the lifestyle.
As a Parts Accessories & Shipping Associate at Roanoke youll play a dual role at the heart of our dealership operations delivering exceptional front-counter service to powersports enthusiasts while keeping our parts shipping and receiving functions running smoothly. Youll greet and assist walk-in customers handle parts requests from the service department manage special orders and ensure incoming shipments are accurately received and stocked. The ideal candidate brings a genuine passion for powersports a customer-first attitude basic mechanical knowledge of at least one riding segment and the ability to juggle multiple priorities in a fast-paced dealership environment. This role requires comfort working on your feet proficiency with Microsoft Office and Google Suite and the physical ability to lift up to 50 lbs. all while maintaining the high service standards is known for.
This position will report into the Parts Manager.
What you get to do:
Customer Sales & Service
- Greet and assist over-the-counter customers in a friendly professional manner; prioritize walk-in customers with telephone customers as secondary priority
- Achieve monthly and annual sales goals established by management
- Suggest related items and upsell to ensure customers have everything they need
- Handle parts and accessories requests from the service department
- Notify customers of special order arrivals by phone; follow up by postcard if not picked up within 5 business days; escalate to Parts Manager if still unclaimed
Shipping Receiving & Inventory
- Receive inspect and check in parts and accessories shipments
- Match and staple purchase orders and bills of lading and forward to the Parts Manager
- Stock received items accurately and in a timely manner
- Prioritize and place parts orders to meet service and customer timelines
- Box and ship special orders to customers
General Operations
- Abide by all dealership policies including general housekeeping standards
- Follow company dress code and maintain a professional appearance at all times
- Maintain positive collaborative working relationships with all team members
- Perform additional duties as assigned to support the overall success of the department and dealership
What you bring:
Schedule:
- Tuesday-Friday 8:45am-6pm and Saturday 8:45am-4pm
Physical Demands & Working Environment
- Ability to lift up to 50 lbs.
- May be required to push and/or balance a 600 lb recreational vehicle
- Ability to use a keyboard and computer for extended periods
- Ability to spend the majority of the workday on your feet
- Work environment noise level is occasionally loud
Working Conditions: This associate may be exposed to:
Whats in it for you Joining Backcountrys brands isnt just about having a seat at the tableits about helping redesign the table entirely. Youll be challenged stretched and supported as you grow faster than you thought addition to competitive compensation we offer:
- Executive Access: Work directly with brand CEOs and senior leadership solving real business problems and earning mentorship from top operators.
- AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering youll build a modern tech stack that sets you apart in any industry.
- Accelerated Career Path: High performers are quickly entrusted with greater responsibility new challenges and leadership opportunities across our portfolio of brands.
- Competitive benefits: Paid time off policies 401(k)/RRSP match medical/dental/vision and a variety of supplemental policies and employee discounts at our portfolio companies
Our interview process:
- Step 1: If you align with our vision and meet the qualifications well reach out to schedule a conversation and introduce Backcountry.
- Step 2: Youll complete a short AI or product-building challenge so we can understand how you approach problems and execution.
- Step 3: Participate in deep-dive interviews with Backcountry leadership focused on your experience product mindset and operational thinking.
- Step 4: Offer. Well move fast for the right candidate.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial state or local laws.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability please contact emailprotected.
Required Experience:
IC
About Company
CSC Generation acquires and transforms businesses to drive growth. Discover how our expertise can help take your business to the next level.
