The Patient Service Representative (PSR) acts as a central administrative liaison bridging communication between patients and the dental office to support a seamless and positive patient experience. |
Key Tasks & Responsibilities: |
Daily/Weekly/Monthly Tasks will include but are not limited to: - Maintains professional & positive attitude when answering calls & patient/office interaction
- Actively listens to patient concerns or needs and forwards information to Office Manager Regional Director & Training & Development Manager & Sr. PSR Answers directs and provides information and assistance to all callers
- Answers directs and responds to all emails from &
- Answers directs and responds to chat line for &
- Consistently monitors any voicemail messages for prompt response
- Contacts all potential new patients from all marketing events
- Contacts all promotional requests received online and schedules accordingly
- Keeps up to date with all promotions new providers schedule and location
- Documents all interactions in appropriate system updates call log and promotion log
- Other duties as assigned
Skills & Attributes: - Excellent planning analytical problem solving and organizational skills
- Strong interpersonal and communication skills
- Possess a positive attitude and top-notch customer service skills
- Work efficiently in a rapidly changing environment
- Professional appearance and manner
- Computer proficiency
Job Specifications: - High School Diploma or GED
- A minimum of 2 years of dental office experience
- Denticon and Dolphin experience is preferred
- Bilingual is a plus
- Ability to lift 15-20lbs
- Please note this position is in office - not remote.
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Overall Responsibility:The Patient Service Representative (PSR) acts as a central administrative liaison bridging communication between patients and the dental office to support a seamless and positive patient experience.Key Tasks & Responsibilities:Daily/Weekly/Monthly Tasks will include but are no...
The Patient Service Representative (PSR) acts as a central administrative liaison bridging communication between patients and the dental office to support a seamless and positive patient experience. |
Key Tasks & Responsibilities: |
Daily/Weekly/Monthly Tasks will include but are not limited to: - Maintains professional & positive attitude when answering calls & patient/office interaction
- Actively listens to patient concerns or needs and forwards information to Office Manager Regional Director & Training & Development Manager & Sr. PSR Answers directs and provides information and assistance to all callers
- Answers directs and responds to all emails from &
- Answers directs and responds to chat line for &
- Consistently monitors any voicemail messages for prompt response
- Contacts all potential new patients from all marketing events
- Contacts all promotional requests received online and schedules accordingly
- Keeps up to date with all promotions new providers schedule and location
- Documents all interactions in appropriate system updates call log and promotion log
- Other duties as assigned
Skills & Attributes: - Excellent planning analytical problem solving and organizational skills
- Strong interpersonal and communication skills
- Possess a positive attitude and top-notch customer service skills
- Work efficiently in a rapidly changing environment
- Professional appearance and manner
- Computer proficiency
Job Specifications: - High School Diploma or GED
- A minimum of 2 years of dental office experience
- Denticon and Dolphin experience is preferred
- Bilingual is a plus
- Ability to lift 15-20lbs
- Please note this position is in office - not remote.
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
8 days ago
Vacancies:
1 Vacancy
