2026 US Open Vendor Zone Monitor (Seasonal)

Queens, NY - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.

Who We Are

It takes the most talented people to put on the worlds greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year for three weeks in the late summer the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined spectacular and has become a worldwide pop-culture destination. With more than 1 million on-site visitors 224 million television viewers worldwide close to 40 million online visits and more than 3 billion social media engagements in 2025 why not come and enjoy the thrill and excitement of working with our team

Why Work for the USTA

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Dont know tennis Dont worry you can still find yourself in the game!

We are seeking Seasonal Vendor Zone Monitors who play an essential role in the US Open guest experience.

The Role

Greet and assist all staff and guests in a welcoming and friendly manner
Report unattended bags and packages medical situations incidents or emergencies immediately to the command center
Establish and maintain an effective working relationship with the cleaning vendor and their management team
Supervise and actively monitor performance of the cleaning vendors staff under your assigned location throughout the day to ensure the following:
- Vendors management team uses and maintains clip boards with each days deployment containing employee names shift times and deployment locations
- Review contractual deployment schedule for your area and ensure contractual headcount/staffing levels are achieved by vendor
- Identify all issues noted (i.e. Unfilled cleaning positions tardiness poor performance etc.) to Facility Operations Manager in real-time
- All staff are present each day and throughout their entire shift at their defined employment location
- Proactive cleaning of all responsible locations assigned and minimal disturbances throughout their shift (i.e. loitering unapproved breaks etc.)
- Cleaning vendor staff are in compliance with uniform policy and are well groomed
- Sufficient coverage plan during high traffic time (i.e. lunch) and managers are breaking staff at times convenient to our operations
Create and maintain daily logs detailing all activities of the on-site cleaning services vendor
Act as a liaison between the USTA and the on-site cleaning services vendor to efficiently dispatch cleaning services staff where/when necessary
Perform daily inspections of assigned area to locate safety hazards and report to the Facility Operations Manager
Various duties as assigned by the Facility Operations Manager and Senior Director

Who You Are

Previous guest or customer service-related experience in a supervisory capacity
Punctual and presentable shift attendance neatly groomed in a clean well-maintained uniform
Available to work for the full duration of the US Open tournament
Must be able to work 12 hour shifts and be available days nights and weekends
Willing to work outdoors in various weather conditions and able to stand for extended periods
Personable and proactive team player with excellent communication skills
Remain calm and focused in a fast-paced environment as well as during stressful situations
Bilingual (preferred)

What We Offer

Compensation: This is a non-exempt position with an hourly rate of $19.00.

Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance.

Daily Meal Allowance: A meal allowance will be loaded onto your credentials each workday during the US Open allowing you to enjoy meals on-site during your shift.

Exciting Work Environment: Be part of a dynamic team at a world-class venue contributing to an unforgettable experience for players staff and fans.

Come One Come All

We strongly encourage you to apply if youre interested; all unique backgrounds and experiences welcome!

USTA is dedicated to providing equal employment opportunities for all individuals regardless of age disability national origin race color religion sex sexual orientation gender gender identity or expression pregnancy veteran status marital status family status alienage or citizenship status creed genetic information or any other status protected by applicable federal state or local law.

In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.Who We AreIt takes the most talented people to put on the worlds greatest tennis event. The US Open Tennis Championships is one of the h...