Be inspired. Be valued. Belong.

At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship development leadership more

The Health & Wellness Access Liaison serves as a high-performing brand ambassador for Emory Healthcare delivering exceptional customer service and personalized care coordination for employees and corporate partner populations.

This role acts as a liaison between employees and Emory Healthcare providers assessing individual needs and coordinating access to care across physicians services and community resources. The Liaison enhances the employee healthcare experience through customized care plans proactive engagement and integration of wellness initiatives that support improved health outcomes.

RESPONSIBILITIES

Care Coordination & Navigation

• Serve as the primary liaison between employees and Emory Healthcare providers and staff.

• Assess employee needs and coordinate care with appropriate physicians care teams and services.

• Develop customized care itineraries tailored to individual health and lifestyle needs.

• Facilitate seamless navigation across the Emory Healthcare system and community resources.

Employee Experience & Concierge Support

• Provide consistent onsite presence and concierge-level service to employees.

• Build strong relationships to enhance engagement and satisfaction with healthcare services.

• Deliver a high-touch patient-centered experience aligned with Emory Healthcare standards.

Wellness & Program Integration

• Partner with the Office of Wellbeing to incorporate wellness initiatives into healthcare services.

• Support and promote programs that improve employee health and wellbeing.

• Identify opportunities to introduce innovative services that enhance overall health outcomes.

Outreach & Engagement

• Collaborate with Marketing and Community Engagement teams to support outreach initiatives including:

  • Health fairs

  • Educational sessions

  • Preventive screenings

• Participate in initiatives that strengthen employee engagement and awareness of available services.

Performance & Continuous Improvement

• Develop and implement mechanisms to measure program effectiveness and success.

• Analyze outcomes and recommend improvements to enhance service delivery and health initiatives.

• Partner with leadership to drive performance and achieve program goals.

Additional Responsibilities

• Perform other duties as assigned to support employee health and engagement initiatives.

MINIMUM QUALIFICATIONS

Education

Bachelors degree preferred.

Experience

Minimum of two (2) years of healthcare customer service or related experience preferred.

Knowledge Skills and Abilities

• Strong interpersonal customer service and communication skills.

• Detail-oriented with strong organizational and coordination abilities.

• Critical thinking and problem-solving skills.

• Ability to work independently with minimal supervision.

• Professional demeanor with a strong commitment to service excellence.

Additional Requirements

• Strong knowledge of scheduling across a wide range of healthcare services.

• Understanding of Patient Access operations and workflows.

• Interest in or knowledge of employee health and wellness initiatives.

• Resourceful solution-oriented and dependable.

• Ability to drive health initiatives and achieve measurable outcomes.

• Demonstrates ownership accountability and pride in delivering high-quality service

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs 34-66% of the workday (frequently); 01-10 lbs 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking Occasional sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.