Cons Prod Strategy Mgr I Performance Management Client Protection

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Summary:

This job is responsible for leading a group of employees who perform strategic analysis to understand portfolio risk increase profitability and optimize operational performance. Key responsibilities include determining strategic priorities for the team identifying trends and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems coaching and developing employees and partnering across technology product and risk leadership to drive performance.

The Performance Management team is part of the Client Protection Organization. The primary focus of the team is to ensure performance standards are met across the Client Protection organization and support Performance Management Initiatives across Client Protection. Business partners include HR Workforce Management Strategies and Operations. Key priorities for the team are focused on maximizing employee performance and managing overall Client Protection performance management guidelines. Is part of the responsibilities of the role the teammate will develop business partner relationships with operations strategies & HR. Throughout the tenure of the role the teammate should gain exposure and acumen in Fraud Detection and Claims area of the organization and develop or improve skills in excel and Senior Leaders/Executive Presentations.

Responsibilities:

• Performs complex analysis of financial models market data financial data and portfolio trends to understand product performance and improve portfolio risk profitability performance forecasting and operational performance

• Supports department-wide strategies and portfolio trend analysis forecasting and risk/control performance

• Leads innovation by identifying and championing large scale initiatives that improve the risk management profitability and control oversight of risks for the business unit

• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

• Coaches employees on best practices for structuring complex problems performing analysis and communicating the results and implications of their work

• Maintains strategic relationships with peers and counterparts across product technology and business control functions

• Performance Management Strategies across Client Protection

• Support Performance Management Initiatives across Client Protection

• Performance Management program support

• Employee Scoreboard Management

• Reporting Liaison

Required Qualifications:

5 years experience in a Workforce Management Support or Leadership role

Project Management experience

Proficiency working knowledge of Excel PowerPoint Word

Proficiency in Data Analysis AND ability to connect dots and how data/topics relate and interact

Intellectual curiosity and strong urge to figure out the whys of a problem and come up with solutions

Experience interacting and influencing with all levels of leadership

Strong organizational skills to ensure team deadlines are met

Desired Qualifications:

Client Protection Experience

Project Management Experience

Experience leading coaching and supervising a team

Skills:

• Analytical Thinking
• Data and Trend Analysis
• Fraud Management
• Prioritization
• Talent Development
• Business Analytics
• Critical Thinking
• Data Visualization
• Decision Making
• Presentation Skills
• Collaboration
• Conflict Management
• Innovative Thinking
• Issue Management
• Oral Communications

Shift:

Hours Per Week: