US CFC Contracted Deployment Lead (Secondment 10-12 Months)

WHY PATIENTS NEED YOU

The US Contracted Deployment Lead is a critical CFC Excellence role within the US IC & CFC Delivery team responsible for shaping and scaling contracted flexible resource solutions that drive performance engagement and operational efficiency across US Commercial and Medical organizations.

This role leads the evaluation implementation and adoption of Contract Service Provider (CSP) programs overseeing a portfolio of up to $130M and supporting 500 contracted Customer-Facing Colleagues (CFCs) across Pfizer US. The Contracted Deployment Lead serves as a strategic partner to the businessidentifying where flexible deployment models can accelerate growth close capability gaps and enable disciplined experimentation across the product lifecycle.

Accountable for end-to-end governance of CSP engagements this role works closely with Procurement Sales and Marketing Leadership Legal & Compliance Technology and Sales Operations to evolve policies processes and operating models for contract sales and medical assets. Success in this role requires strong strategic judgment operational rigor and the ability to quickly build credibility and influence across senior stakeholders to accelerate adoption of this highvalue service category.

WHAT YOU WILL ACHIEVE

Service Category Acceleration

• Clearly articulate the strategic value of CSPs and the Contracted Deployment Model driving awareness adoption and sustained use across commercial stakeholders.

• Serve as a consultative partner on flexible commercial solutions advising on contract sales concepts and bestfit models aligned to market and brand needs.

• Partner with Marketing and Commercial Enablement teams to identify opportunities where flexible resources can close gaps extend promotional reach and enable lowrisk experimentation.

• Leverage data and customer insights to identify regional and business opportunities for contracted resources supported by ongoing performance measurement and analysis.

HOW YOU WILL ACHIEVE IT

Operational Delivery & Orchestration

• Lead the evolution and continuous improvement of contracted service programs to enhance operational capability speed and customer experience.

• Orchestrate crossfunctional execution across Pfizer to ensure seamless deployment and operational success of each engagement.

• Own communications to contracted CFCs including guidance updates process changes and issue resolution.

• Develop and maintain job aids user guides and standardized materials supporting CSP programs.

• Drive standardization and optimization of tools processes and support models to balance cost quality agility and scalability.

• Oversee daytoday CSP engagement operations including training compliance adverse event readiness and accurate data flows.

Contract and Vendor Management

• Lead strategic relationships with approved CSP vendors managing statements of work negotiations and purchase orders in alignment with Global Procurement and corporate policies.

• Partner with BU Finance to manage and track significant CSP budgets across inmarket programs.

• Define and monitor KPIs to demonstrate business impact revenue contribution and operational efficiency of CSP engagements.

Quality Assurance & Compliance

• Partner closely with Legal Compliance Procurement and other stakeholders to ensure full adherence to Pfizer policies and regulatory requirements.

• Establish KPIs to illustrate revenue impact and operational efficiency on contract sales/medical engagements

• Monitor vendor performance against Service Level Agreements (SLAs) and lead remediation efforts as needed.

• Serve as sponsor for CSP personnel within Pfizers identity management systems (e.g. GetAccess).

• Coach commercial and medical leaders contracted CFCs and operational partners on CSP services and their role in enabling compliant highquality customer interactions.

QUALIFICATIONS

Must-Have

• Applicant must have a bachelors degree with at least 8 years ofxperience.

• Previous commercial and/or sales leadership experience with increasing strategic and/or managerial responsibilities

• Pharmaceutical biotech or medical marketing/sales with experience in a promoted position and/or developmental role with demonstrated leadership across peer and manager groups.

• Proven track record of developing strategic concepts and delivering strong tactical results.

• Strong ability to drive collaboration and foster highly productive functional relationships.

• Illustrate success in partnering with senior commercial leaders who have P&L responsibilities.

• Understand the impact of evolving customer and market landscapes on the role of field forces and the changes required to remain competitive.

• Illustrate ability to develop and motivate others in a matrix environment to lead through change and to deliver on Pfizer business imperatives.

• Proficient in the use of Microsoft Office (e.g. Outlook Word Excel PowerPoint Teams CoPilot AI).

• English language fluency; very strong communication and collaborative skills.

• Documented experiences leading crucial conversations and building credibility.

Nice-to-Have

• Masters degree with at least 7 years of experience; ORa PhD with 5 years of experience.

• Deep understanding of contract development and the development of Service Level Agreements in support of category.

• Experience working with Contract Service Providers/flexible resources preferred.

• Understanding Pfizers current operational platforms supporting customer-facing colleagues including sub-systems.

NON-STANDARD WORK SCHEDULE TRAVEL OR ENVIRONMENT REQUIREMENTS

• Some travel may we required

• Some flexibility in work hours required to engage Business/Colleagues across the

OTHER JOB DETAILS

• Last Date to Apply for Job:April 29 2026

• Additional Location Information:IL - Lake Forest PA - Collegeville US - Any Pfizer Site

• Eligible for Relocation Package NO

• Secondment10-12 months

• If you are currently in a driving position with a fleet vehicle and this secondment does not require driving as an essential function of the position for12 months or longer you will be required to turn in your fleet vehicle for the duration of the non-driving secondment. Please refer to the Fleet Policy and Procedures document for more information.

• There will be no change to your current work location.

• Position is considered Flexible and colleagues are expected to comply with Log In For Your Day(LIFYD) requirements at site location (e.g. about 2.5 days a week in office).

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN O-1 H-1B etc.) is not available for this role now or in the future.