Customer and Market Engagement Intern

Job Summary:

The Customer and Market Engagement Intern supports efforts to engage GI Fellows Residents and early-career clinicians in product innovation research and thought leadership. The role partners closely with the Customer Engagement team to capture clinician insights support product feedback loops and build a scalable conference abstract and research funnel that elevates clinician voices while advancing healthcare technology innovation.

Key Responsibilities:

Fellows & Residents Engagement

• Support outreach and relationship building with GI Fellows and Residents to engage them in innovation discussions and research initiatives
• Develop and maintain a structured database of Fellows and Residents engaged in product feedback and research efforts
• Assist in organizing virtual feedback sessions surveys and informal innovation discussions with trainees
• Capture and synthesize qualitative insights to share with Product UX and Marketing teams

Conference Abstract & Research Funnel Development

• Research key GI anesthesia and healthcare IT conferences relevant to clinical innovation and workflow optimization
• Identify and track abstract submission deadlines requirements and thematic priorities
• Help build and maintain a conference abstract tracker including deadlines target audiences and submission status
• Support coordination of clinician authored abstracts posters and presentations in collaboration with internal teams and external partners
• Assist with early stage abstract ideation outline development and alignment to available data or case studies

Market & Competitive Research

• Conduct market research on trends in GI education fellowship training AI adoption and clinical documentation innovation
• Monitor competitor approaches to engaging Fellows and Residents in research and innovation
• Summarize research findings into concise insights to inform engagement and thought leadership strategies

Customer Appreciation & Account Value Recognition

• Support the development of a customer appreciation framework grounded in account longevity product adoption and sustained use of Provation solutions
• Help define appreciation moments that recognize long standing customer relationships milestone anniversaries and years of continued partnership
• Assist in identifying and tracking account level usage indicators (e.g. years live breadth of modules used procedure volume expansion over time) to inform when and how appreciation should occur
• Support recognition of accounts that demonstrate deep and consistent product utilization operational reliance and long-term commitmentnot just episodic engagement
• Help align appreciation efforts to key lifecycle moments such as go live anniversaries major upgrades migrations renewals or meaningful expansion of product usage

Required Qualifications:

Education & Experience

• Currently pursuing a Bachelors degree in Healthcare Public Health Marketing Business Biomedical Sciences or related field. Graduating December 2026 or later.
• Strong interest in healthcare innovation clinical research medical education or healthcare technology
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail and ability to manage multiple workstreams
• Comfortable conducting research synthesizing insights and presenting findings clearly
• Proficiency in Microsoft Office (PowerPoint Excel Word); experience with CRM or research tools is a plus