AV Operations Director

Operational Leadership

• Provide strategic direction and oversight for AV installation engineering and project management teams.
• Develop and implement operational processes standards and best practices to improve efficiency and consistency.
• Establish KPIs and performance metrics to track departmental success and drive continuous improvement.
• Collaborate with executive leadership to align AV operations with overall business objectives.

Project Management Oversight

• Oversee the full lifecycle of AV projects from pre-sales engineering support through final installation and client handoff.
• Ensure all projects are delivered on time within budget and meet client expectations.
• Manage resource allocation scheduling and project prioritization across multiple concurrent projects.
• Mitigate risks and resolve escalated project issues.

Engineering Leadership

• Supervise AV engineering teams responsible for system design technical drawings and documentation.
• Ensure designs meet client requirements industry standards and scalability expectations.
• Evaluate and implement new technologies tools and methodologies to enhance system performance and innovation.
• Maintain quality control standards for all engineering outputs.

Installation Management

• Oversee field installation teams to ensure adherence to project specifications timelines and safety standards.
• Develop installation workflows training programs and quality assurance processes.
• Ensure compliance with local codes safety regulations and company standards.
• Support complex or high-profile installations as needed.

Team Leadership & Development

• Lead mentor and develop managers and team members across all AV operational departments.
• Foster a culture of accountability collaboration and continuous learning.
• Participate in hiring onboarding and performance management.
• Identify skill gaps and implement training and development plans.

Client & Stakeholder Engagement

• Serve as an escalation point for key clients and stakeholders.
• Partner with sales and account teams to support proposals and ensure alignment between client expectations and delivery.
• Maintain strong relationships with vendors manufacturers and subcontractors.

Financial & Resource Management

• Develop and manage departmental budgets forecasts and cost controls.
• Monitor project financial performance including margins labor utilization and cost overruns.
• Identify opportunities to improve profitability and operational efficiency.