Director of Robot Parts & Warranty

At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.

This role sits within ABBs Robotics business a leading global robotics company. Were entering an exciting new chapter as weve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI robotics and next-generation computing. By joining us now youll be part of a pioneering team shaping the future of roboticsworking alongside world-class experts in a fast-moving innovation-driven environment.

This Position reports to:

The Director of Robot Parts & Warranty is a customer-focused leadership role that drives the aftermarket parts and warranty process for Robotics customers. Full strategic planning operating manufacturing procurement marketing and P&L responsibility for the spare team members locally and globally to provide world class customer service while balancing business KPIs. Coordinate and advise with the global Customer Service organizationpertaining toregionaland national impacts of global strategy.

The work model for the role is: #LI-Hybrid in Auburn Hills MI

Key Responsibilities

• Own full P&L for U.S. robot parts business including orders revenue and EBITA performance.

• Lead Customer Service Quality & Customer Experience (QCE) driving continuous improvement through Lean Six Sigma methodologies.

• Direct strategic planning budgeting forecasting and management reporting to support business performance and growth.

• Build lead and develop high-performing teams; oversee talent management organizational development and day-to-day operational direction.

• Guide and approve key operational activities including pricing/quotes margin and credit approvals and resolution of complex customer issues.

• Oversee customer consignment and spare parts agreements including offer approvals audits and lifecycle management; own spare parts KPIs across order management and inventory planning including productivity cost service levels OSAT inventory value and DSO.

• Drive customer satisfaction through on-time delivery product availability quality and proactive engagement; lead complaint resolution and aftermarket sales negotiations.

• Manage supplier relationships with PRUs and key local partners; establish and maintain strategic supplier partnerships.

• Optimize working capital (inventory value/turns) and lead order-to-cash execution; partner on business development initiatives and large deal pursuits while collaborating with global teams on strategy and compliance.

Qualifications

• Bachelors Degree preferably in Business Supply Chain International Trade or similar field. MBA or Advanced Degree preferred

• 8 years of proven experience of customer support parts replacement/ aftermarket inventory trade tariffs warranty.

• Experience managing service-level agreements (SLAs) lead-time commitments and customer escalations.

• Deep expertise in spare parts planning and forecasting including demand variability installed base modeling and criticality-based stocking.

• Strong background in inventory optimization (e.g. safety stock obsolescence management multiechelon inventory concepts). Demonstrated success in standardizing and improving parts processes (order fulfillment returns warranty reverse logistics)

• Available to travel up to 20% - local and internationally.

• Applicants must possess appropriate work authorization to work permanently in the United States

We empower you to take the lead share bold ideas and shape real outcomes. Youll grow through hands-on experience mentorship and learning that fits your goals. Here your work doesnt just matter it moves things forward

Whats in it for you

We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.

More About Us

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D 100% employee paid up to maximums

• Short Term Disability up to 26 weeks Company paid

• Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.

• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance

• Parental Leave up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

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