General Site Manager San Francisco

Hey there!
Were Fever the worlds leading tech platform for culture and live entertainment.

Our mission To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach were revolutionizing the way people engage with live entertainment.

Every month our platform inspires over 300 million people in 55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology helping them scale innovate and enhance their events to reach new audiences.

Our results Weve teamed up with major industry leaders like Netflix F.C. Barcelona and Primavera Sound presented international award-winning experiences and are backed by several leading global investors! Impressive right

To achieve our mission we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience

Now lets discuss this role and what you will do to help achieve Fevers mission.

ABOUT THE ROLE

Fever is seeking a General Site Manager for a VR experience in San Francisco at Stonestown Galleria for a 6 month contract full time position with benefits.

The General Site Manager role is responsible for end-to-end management of our experience site in San Francisco which hosts VR immersive experiences. You will be a business owner with a strong understanding of technical operations accountable for high level operational execution exceptional customer service and financial efficiency.

Based in San Francisco the Experience Site Manager will sit within the site Management Team and report directly to the Fever Originals VR team. You will lead day-to-day operations drive strategic decisions and sales and oversee continuous optimization of both business performance and the technical execution of VR experiences. A strong understanding of immersive technologies system workflows and on-site troubleshooting is required. You will also play a key role in building the brand within the local community through partnerships events and innovative programming while ensuring all initiatives align with company standards and production requirements.

VR:

Our VR experiences invite you to explore scenes from the past and unknown parts of the world in addition to lost civilizations. A virtual guide reveals historical and cultural details with precision and captivating storytelling. These immersive expeditions give you the opportunity to discover learn and expand your knowledge in a new and original way. Registered as groups of 4 to 6 people our guests freely roam for 45 minutes into a 500sqm room together with up to 80 other visitors all exploring different eras of the past or parts of the world.

LOCATION AND ESTIMATED START DATE:

San Francisco / May 1st 2026

RANGE:

The band for this role is 80 - 85k annually with additional bonus. The length of the contract would be 6 months.

GENERAL RESPONSIBILITIES:

Operational Management & Technology Troubleshooting:

• Lead the day-to-day operations of the venue ensuring the highest service quality and guest satisfaction.
• Lead daily operations with a strong command of both guest experience and VR system functionality.
• Oversee setup calibration and maintenance of VR equipment ensuring optimal performance at all times.
• Troubleshoot hardware and software issues quickly minimizing downtime and guest disruption.
• Partner closely with production and technical teams to escalate and resolve complex issues.
• Maintain detailed operational and technical reports highlighting performance insights and system improvements.

Staffing Budgeting & Inventory Reporting:

• Manage schedule and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.
• Implement and uphold safety procedures to protect guests and staff.
• Oversee compliance with all local state and federal regulations and requirements.
• Complete detailed daily show reports to provide actions needed and taken on site and complete incident reports as needed
• Prepare and deliver regular and accurate performance and budget reports to the Fever management team.
• Oversee inventory control and reorder supplies as needed.

Community Development & Customer Service

• Develop and implement programming ideas to drive attendance and revenue (e.g. special events corporate partnerships themed experiences).
• Oversee group bookings and drive increase in B2B and B2C attendance.
• Coordinate and manage end-to-end execution of corporate and private events from inbound requests and bookings to execution.
• Maintain a customer-first culture ensuring exceptional guest interactions and positive experiences.
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
• Collaborate with the management team to implement promotional initiatives and partnerships as well as support local outreach efforts.
• Act as the public face of the venue ensuring brand consistency and excellence in execution.

SKILLS & REQUIREMENTS:

• 5 years of experience in operations hospitality live entertainment franchise management or a related industry.
• Demonstrated ability to understand operate and troubleshoot technical systems (VR/AR AV systems or similar preferred) and comfort working hands-on with hardware and software systems.
• Ability to quickly learn and master new technologies and translate that knowledge into operational excellence.
• Strong analytical mindset with the ability to interpret performance data and system behavior.
• An understanding of budgeting and controlling expenses and retail operations.
• Leadership and management skills and ability to communicate effectively in oral and written communication.
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner.
• Friendly energetic and enthusiastic personality.
• Ability to stand for extended periods of time; moderate level of physical ability is required.
• Reliable transportation and ability to arrive on time for scheduled shifts.
• Flexible schedule (evenings weekends and holidays may be required).
• Proficiency in Google Suite.

It is preferred but not required for this role to be comfortable using basic tools (hammer drill etc). The ideal candidate would also have experience maintaining mechanical and technical equipment or be comfortable learning how to manage VR technology and production programs. Past role(s) working in production and/or events - working or managing a pop-up event amusement attraction theme park or exhibition - is a plus!