Sr. Coordinator, Order Management
Share
Job Location:
Alpharetta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Sr. Coordinator Order Management is responsible for the day-to-day order management process assisting with complex or high-priority orders supporting with escalations and ensuring orders are processed accurately efficiently and in compliance with company partner and regional requirements. This role provides operational advice supports consistent execution of processes and helps maintain high standards of quality and compliance across the order management function. The Senior Coordinator assists in identifying process inefficiencies supports continuous improvement initiatives and ensures adherence to established procedures.
Working closely with Sales Operations Logistics Finance and IT the Senior Coordinator helps resolve cross-functional issues monitors operational risks and supports process improvements and system enhancements. They provide guidance to Specialists help embed best practices across the team and provide support as a deputy to the Order Management Manager to ensure continuity of operations.
Responsibilities:
- Coordinate the processing of orders ensuring accuracy timeliness and compliance with company partner and regional requirements.
- Support the resolution of order issues discrepancies or exceptions escalating complex issues as needed to ensure timely resolution.
- Provide operational advice and support to Specialists to ensure consistency in processes and adherence to best practices.
- Monitor order quality and data integrity and identify gaps risks or process inefficiencies and share observations with management to support continues improvement.
- Collaborate closely with Sales Operations Logistics Finance and IT to resolve cross-functional issues confirm order requirements and maintain alignment between CRM and ERP systems (e.g. Salesforce and LN).
- Provide feedback and support process improvement initiatives to enhance efficiency and accuracy.
- Builds relationships with internal and external stakeholders to provide timely updates on order status delays or resolution of escalations.
- Ensure smooth team operations during peak periods or staff absence providing support and operational continuity in collaboration with the Order Management Manager
Requirements:
- A customer-focused professional with a commitment to accuracy exceptional attention to detail and driving continuous improvement
- Minimum of 3 years experience in Customer Service Order Management or a related Order Fulfilment role
- organizational skills and the ability to manage multiple priorities in a fast-paced cross-functional environment.
- Hands-on experience using Salesforce (CRM) for order processing reporting and customer account management.
- Working knowledge of ERP systems and the ability to maintain accurate order data across platforms.
- Proficiency with Microsoft Office Suite particularly Excel with the ability to analyse data prepare reports and support process improvements.
- Strong interpersonal verbal and written communication skills with the ability to collaborate effectively across teams and regions.
- Demonstrated problem-solving and decision-making ability.
Required Experience:
Senior IC
About Company
Promethean is a global leader in interactive displays and serves a wide range of industries. Discover what solution works best for your needs.
