Senior Guest Services Coordinator

City/State

Work Shift

Overview:

Sentara Virginia Beach General Hospital is hiring a Full-time Day Shift Senior Guest Services Coordinator.

Shift/Hours:

• Full-time 40 hours a week working Day Shift.

The Guest Services Specialist oversees and is accountable for the daily operations of the Guest Services Team including staff scheduling and training

Oversee daily operations of the guest services team to ensure high-quality service. Train mentor and evaluate team members to enhance performance and customer satisfaction. Handle guest inquiries complaints and feedback promptly and professionally. Develop and implement guest service policies and procedures. Collaborate with other departments to ensure seamless guest experiences. Monitor and analyze guest service metrics to identify areas for improvement. Organize and lead team meetings to discuss goals and performance. Maintain knowledge of services to assist guests. Ensure compliance with health and safety regulations.

Education

• High School Grad or Equivalent (Required)

Certification/Licensure

• Drivers License - Certification - Other/National (Required)

Experience

• 5 years of Customer Service Experience (Required)

• Strong Administrative/Clerical Experience (Preferred)

• Confident Leadership Experience (Preferred)

Keywords: Guest Services Specialist Team Lead Customer Service Coordinator

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Sentara Virginia Beach General Hospital located in Virginia Beach VA is home to the regions only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach Eastern Shore and Northeastern North Carolina offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.

As a recognized accredited Primary Stroke Center and Magnet hospital for nursing excellence our hospital specializes in heart vascular neuroscience neurosurgery orthopedics and spine care cancer care advanced imaging and behavioral health.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.