Tier 2 Hardware Technician (Hardware Store Support)

About Us:

Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations.

About the Position:

TJFACT is seeking a reliable and detail-oriented Tier 2 Hardware Technician (Hardware Store Support) in support of our US Department of Treasury Office of the Comptroller of Currency (USDT OCC) client.

This role is focused on managing the hardware store maintaining accurate inventory and ensuring timely fulfillment of equipment requests. The ideal candidate is organized accountable and operates with a high level of professionalism and is willing to support broader IT needs as required. This is a customer-facing role with regular in-person interaction. Candidates must be comfortable working in a professional environment with continuous user engagement.

Duties and Responsibilities:

• This role requires regular in-person interaction with end users including walk-up support
• Must be comfortable assisting a wide range of users in a professional public-facing environment
• Expected to provide courteous responsive and respectful service at all times
• Must be able to communicate clearly and effectively with non-technical users
• Candidates who prefer limited or no customer interaction will not be a fit for this role

Hardware Store Management

• Manage daily operations of the onsite hardware store
• Issue and receive equipment (laptops monitors peripherals)
• Maintain a clean organized and professional workspace
• Track incoming shipments and ensure proper intake

Inventory Management

• Maintain accurate counts of all hardware and accessories
• Track all equipment issued returned and in stock
• Conduct routine inventory checks and resolve discrepancies
• Ensure proper labeling and storage of all equipment

Device Preparation & Setup

• Prepare laptops and equipment for deployment
• Perform basic setup configuration and imaging as needed
• Maintain ready-to-issue devices and loaner equipment

Ticket Creation & Fulfillment

• Create and update tickets in ServiceNow or similar system for all hardware transactions
• Ensure all issued and returned equipment are properly documented
• Fulfill hardware requests accurately and within defined timeframes

Operational Support

• Coordinate with Service Desk and deskside teams
• Support office setups moves and equipment swaps
• Assist with bulk deployments and refresh efforts
• Must be willing to support AV deskside and desktop-related needs as required

Accountability and Expectations:

Inventory Accuracy

• Responsible for maintaining near 100% inventory accuracy
• Unexplained discrepancies missing equipment or poor tracking will be treated as a performance issue

Ticket Discipline

• All work must be tracked through ticketing
• If it is not documented it did not happen
• Incomplete or missing tickets are not acceptable

Attendance & Timeliness

• Must demonstrate consistent reliable attendance
• Must be on time and ready to work at the start of each shift
• Must maintain full coverage of assigned hours
• Must provide proper notice for absences
• Repeated lateness or unplanned absences will be treated as a performance issue

Communication Standards

• Strong English speaking and writing skills required
• Proper spelling and grammar required in all tickets and communications

Professional Presence

• Business casual attire required
• Professional and respectful demeanor at all times
• Must demonstrate a team-first mindset and willingness to support others
• Works collaboratively with Service Desk deskside and support teams
• Willing to assist teammates and contribute to overall team success
• Maintains a positive respectful attitude in a shared work environment

Required Skills and Experience

• U.S. citizen
• H.S. Diploma Required (Associate/Bachelors in relevant field of study valued/preferred)
• Two (2) to four (4) years of experience in hardware support inventory or stockroom operations
• Strong organizational skills and attention to detail
• Experience creating and managing tickets (ServiceNow preferred)
• Ability to manage multiple requests in a fast-paced environment
• Ability to work onsite full-time
• Must be able to bend lift and move equipment up to 30 pounds

Preferred Skills and Experience

• One (1) to two (2) years of desktop support experience
• Familiarity with basic AV components (monitors cables conference room equipment)
• Experience managing a hardware store or IT stockroom
• Familiarity with device setup or imaging processes
• CompTIA A or similar certification

Benefits:

• Medical Vision and Dental Insurance
• 401-K plus match
• Paid Vacation Days
• Paid Holidays
• Short Term and Long-Term Disability
• Voluntary Term Life

TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.

Required Experience:

IC