Senior Voice VoIP Engineer
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Job Location:
Mount Laurel, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Senior Voice / VoIP Engineer
Locations: Philadelphia PA Mount Laurel NJ Denver CO
Type: 12-Month Contract (Extension Possible)
Position Summary
Seeking a Senior Voice/VoIP Engineer with expert-level SIP knowledge to design support and troubleshoot large-scale enterprise voice platforms. This role serves as a Subject Matter Expert (SME) for call center and IVR environments translating business requirements into scalable secure and high-availability voice architectures across multi-region infrastructure.
Key Responsibilities
- Design architect and support SIP-based VoIP solutions (call center and IVR focused).
- Troubleshoot SIP signaling RTP/media flow and cross-platform voice issues.
- Convert business requirements into detailed technical designs and integration plans.
- Provide Tier 3/Tier 4 escalation support for critical voice outages.
- Partner with engineering teams during design certification and deployment phases.
- Perform Linux CLI-based diagnostics and server-level performance analysis.
- Develop basic automation scripts (Bash Python) for operational efficiency.
- Monitor voice platform performance to ensure uptime call quality and SLA adherence.
- Maintain technical documentation including call flows configurations and DR procedures.
- Manage SIP trunking and carrier integrations with service providers.
- Ensure compliance with voice security standards and engineering best practices.
Required Qualifications
- Expert knowledge of SIP protocols SIP signaling and RTP media streams.
- Strong Linux administration and CLI troubleshooting skills.
- Experience with PBX systems SIP trunking and carrier-grade voice environments.
- Systems-level troubleshooting across VoIP networking and server platforms.
- Basic scripting experience (Bash Python or similar).
Preferred Qualifications
- Experience with Ribbon or AudioCodes SBCs (Oracle/Acme Packet or similar).
- Familiarity with BroadWorks or carrier-grade voice systems.
- Experience with Cisco Voice and Unified Communications (CUCM CUBE etc.).
- Background supporting multi-region or global voice deployments.
