Lead Hospital Services Technician

Lead Hospital Services Technician

$21.80/hr Good Benefits & Day Shift

Stericycle is now part of WM.To learn more about WMs acquisition of Stericycle CLICK HEREto read the press release

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands promotes health and well-being and safeguards the environment. Since our founding over 30 years ago we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas serving healthcare organizations and commercial businesses of every size. Every day we help our customers solve complex challenges by safely managing materials that could otherwise spread disease contaminate the environment or compromise ones us on our mission to protect health and well-being in a safe responsible and sustainable way.

Position Purpose:

Under managements direction the Hospital Services Lead travels between customer healthcare facilities providing on-site proactive collection and exchange waste containers for various Stericycle programs. This includes but is not limited to:Sharps Management ServicesPharmaceutical WasteControlled SubstancesDocument Management.

Key Job Activities:

Travels between customer healthcare facilities to proactively monitor collect and exchange waste containers for various Stericycle programs and services including but not limited to: Sharps Management Service Pharmaceutical Waste Controlled Substance and Document Shredding. Installs product resurvey accounts and assists Supervisor in asset/inventory management.
In absence of Service Supervisor is the lead in charge of Hospital Services Technicians. Trains coaches and provides guidance to them.
Acts as primary on-site contact for the customer. Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.
Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.
Maintains a rigid collection and service schedule. May assist with installs as required.
Communicates duty status on a defined scheduled.
Perform other duties and responsibilities as assigned.
Fills in for other Team Members who are on vacation sick on leave etc.
Position requires extensive lifting walking bending and pushing. Must be able to lift up to 55 pounds and push and/or pull carts weighing as much as 500 pounds.

Experience:

Education equivalent to graduation from high school or GED.
Two or more years of industry-related experience in a customer service capacity preferred or the equivalent in related work experience demonstrating strong communication skills and tact in providing superior customer service in a variety of settings and situations.
May require mandatory immunizations and credentials based on customer requirements.
Must possess a valid drivers license. Must possess reliable transportation to travel between customer facilities.
Must reside within reasonable commuting distance of the primary customer base based on business needs.
Demonstrates ability to work independently and with little supervision.
Demonstrates knowledge of computer software applications including spreadsheets and application-based programs to track daily KPIs.

Schedule & Location(s):

Shift Days: Monday thru Friday w/ possible travel on Sundays

Shift Time: 4 am to 7 am - depending on the hospital

Locations: Texas Childrens Hospital - also servicing facilities inHouston Cypress Woodlands Sugarland Baytown Clear Lake and surrounding areas - Roughly 15 30 accounts

**** Mileage & Parking Reimbursement Available ****

Benefits:

Stericycle currently offers its employees the option to participate in a full range of benefits including a health care program that includes medical dental vision and prescription coverage healthcare and dependent care flexible spending accounts life and accidental death and dismemberment insurance an employee assistance program tuition reimbursement paid vacation and sick time a 401(k) plan and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Our Promise:

Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities duties and requirements of the job. This document does not create an employment contract implied or otherwise and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law and consistent with business necessity Stericycle reserves the right to modify the content formally or informally either verbally or in writing at any time with or without advance notice.