VP, Account Management

About Mosai

Mosai is the intelligent care coordination platform that brings together the fragmented pieces of healthcare into a clear connected picture. Like a mosaic our platform unites data people and processes so providers can make better decisions coordinate care in real time and deliver improved outcomes. With Mosai home-based care organizations can thrive in value-based care while giving every patient the right care in the right place at the right time. Learn more at Summary

The VP of Account Management is responsible for driving Net Revenue Retention (NRR) through expansion and renewals across Mosais customer base. This leader manages and develops a team of Account Managers (Enterprise and SMB) ensuring disciplined execution of the Expand and Renew motions.

This role owns the strategy execution and performance of the post-sale commercial organization partnering closely with Customer Success to turn value realization into sustained growth.

Job Duties:

• Revenue & Growth Leadership
  • Own Net Revenue Retention (NRR) Gross Retention (GRR) and Expansion ARR targets
  • Build and execute account growth strategies across segments (Enterprise and SMB)
  • Ensure consistent expansion pipeline creation well ahead of renewal cycles
  • Drive multi-product adoption and platform expansion across accounts
  • Drive a disciplined value-based renewal process
• Team Leadership & Development
  • Lead coach and develop a team of 5 Account Managers
  • Establish clear performance expectations territory/account coverage and quotas
  • Drive accountability through regular pipeline forecast and deal reviews
  • Hire and onboard top talent aligned to Mosais GTM model
• Cross-Functional Orchestration
  • Partner with Customer Success to ensure strong adoption and value realization
  • Align with Clinical Services to support complex expansion opportunities
  • Collaborate with RevOps on forecasting segmentation and process discipline
  • Work with Sales Leadership to ensure clean AE AM handoffs
• Operational Rigor
  • Enforce Salesforce hygiene stage discipline and forecast accuracy
  • Establish consistent account planning and whitespace analysis processes
  • Track and improve key metrics (NRR expansion pipeline adoption signals)
  • Implement scalable processes across Enterprise and SMB motions
• All other job-related duties as assigned

Minimum Requirements

• 815 years of SaaS sales/account management experience
• 5 years of leadership experience managing quota-carrying teams
• Proven track record of driving NRR and expansion growth
• Experience selling into home-based healthcare the broader healthcare industry or health technology organizations is strongly preferred
• Comfortable operating in regulated industries and in private equitybacked or high-growth environments with a data-driven and cross-functional leadership style
• Strong analytical operational and forecasting capabilities
• Experience managing both enterprise and scaled (SMB) motions

Work Environment

• This role is preferred to be based in Nashville or Jacksonville near Mosais offices. Quarterly travel is required for sales team meetings and trainings.
• Travel required to clients conferences and prospects as needed.

Physical Demands of Our Work Environment

• This position uses a computer and other office equipment as needed to perform duties. The in-office noise level in the work environment is typical of that of an office. Frequent interruptions may be encountered throughout the workday.
• The employee is required to either stand or sit talk and hear frequently required to use repetitive keying or hand motions.
• The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mosai is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected status If you are unable to submit an application because of a incompatible assistive technology or disability please contact us at . We will make every effort to respond to your request for disability assistance as soon as possible.

Mosai is an E-verify employer. Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.

Required Experience:

Exec