Program Manager, Global Network Delivery, GND Sourcing

Play a key role in operational improvement within Amazon Web Services where we have a history and tradition of innovative technologies and services. As part of the Global Network Delivery team you will have the opportunity to join a team that partners across the global AWS Infrastructure organization to shape the future of the AWS profile and tempo to which we deliver.


The Global Network Delivery Sourcing team is seeking a highly-skilled & driven Program Manager who will help drive the team toward our mission of building durable and reliable data-informed processes within AWS Infrastructure. The ideal candidate has experience managing global Infrastructure projects/programs; developing monitoring and reporting project/program health metrics; depth of knowledge in supply chain; experience with external suppliers; and driving improvement. As a Program Manager within this team focused on fiber cable sourcing you will be responsible for organizing and managing continuous improvement and process initiatives and play a significant role in developing driving and managing scalable data-driven processes.

Key job responsibilities
- The primary responsibilities from the Program Manager include but are not limited to the following: - Lead planning execution and delivery tasks of multiple project/programs simultaneously.
- Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health.
- Identify process improvement opportunities and gather user requirements with key customers.
- Develop and implement scalable data-driven process improvement/automated solutions.
- Develop standard operating procedures change/communication plans and project/program-level status updates.
- Drive adoption with internal customers through effective change management.
- Anticipate potential issues and risks and escalate appropriately and in a timely manner.
- Remain flexible to changing priorities and open to new ideas.
- Keep the customer experience as the primary focus.

A day in the life
As a program manager you work closely with key stakeholders across various partner organizations external manufacturers and your team to develop and implement strategic initiatives and solutions. You will participate in the design implementation and deployment of successful large-scale programs and initiatives. You will define metrics and create success criteria allowing data to drive key business decisions and process improvements. You will participate in the definition of secure scalable and reliable solutions. You define mechanisms that help your team deliver results for customers and raise the operational bar.

About the team
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- 3 years of supply chain experience
- 3 years of working with external suppliers experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 82700.00 - 129800.00 USD annually