Senior Program Manager, Accessibility

If you are interested in this position please apply on Twitchs Career site Us:

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About the Role

As the Senior Program Manager Accessibility at Twitch you will have a broad impact across all of Twitch and our Community. You will join our Product Operations team where you will own oversee and conduct the end-to-end delivery of Accessibility Program and services including QA education and training and scalable operations and hands-on management.

You will be our subject matter expert on digital accessibility and will execute on accessibility processes with our Design Product and Engineering functions proactive reporting and communications implementation of tools and AI integration while continuously working with our design system and product development process. We will look to you to mentor and support others in executing the vision of how Twitch will be a welcome home for all regardless of abilities including partnering with product engineering legal partnerships and everyone from our executive staff to our individual contributors on solving Accessibility problems and providing strategic addition you will work with Guild partners on celebrating cultural milestones.

Our team is based in San Francisco CA and New York City NY.

You Will

Support global digital accessibility initiatives as the subject matter expert and technical support for accessibility in product and throughout Twitch.
Intake backlog & operational management working with engineering product and design leaders to address core accessibility issues including communications and reporting.
Conduct QA and lead support manage QA specialists.
Work with engineers designers product managers and researchers to identify and create high impact changes and programs across all of our products and support proactive backlog management.
Lead process and tooling integration including AI where appropriate.
Partner with engineers to build and integrate automated accessibility testing into CI/CD pipelines shifting accessibility testing earlier in the development lifecycle.
Work with other Accessibility partners (legal research policy communications) on benchmarking goal setting reporting and execution and other consultative support.
Develop an educational program and deploy guidelines/resources for key collaborators

Perks
- Medical Dental Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount

- 6 years of designing or architecting (design patterns reliability and scaling) of new and existing systems experience
- Experience building and effectively executing a strategy from the ground up including designing roadmaps to drive incremental progress towards long-term vision and goals
- Expertise in accessibility best practices guidelines and regulationsspecifically WCAG 2.2 AA and the CVAA; ability to advise the executive team on risk assessment.
- Experience working with and consulting product design engineering and legal teams to deliver accessibility audits code reviews and other advisory services.
- Experience working on consumer product accessibility both on video and communications products and across a variety of devices such as desktop smartphone gaming console and OTT services.
- Awareness of assistive technologies available to people with disabilities.
- Experience with Figma Jira and similar relevant product development tools.

- Understanding of and familiarity with AI tooling and test automations for Accessibility
- Familiarity with Twitch as a user streamer or both!

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Irvine - 129500.00 - 175100.00 USD annually
USA CA SAN FRANCISCO - 142400.00 - 192600.00 USD annually
USA CA San Francisco - 142400.00 - 192600.00 USD annually
USA NY New York - 142400.00 - 192600.00 USD annually
USA WA SEATTLE - 129500.00 - 175100.00 USD annually
USA WA Seattle - 129500.00 - 175100.00 USD annually