North America Supply Chain Director

Job Description:

Champion Petfoods is an award-winning pet food maker with a reputation of trust spanning 35 years. Founded in a small town in Alberta Canada Champion with its ORIJEN and ACANA brands is a key player in the global premium pet food industry across three major geographic regions.
We would love to hear from you if you are passionate about personal and professional growth and see yourself as a key player contributing to our continued success as an award-winning company.

Summary:

The North America Supply Chain Director is responsible for leading end to end supply chain operations across the region ensuring exceptional customer experience operational excellence and scalable growth. This role oversees planning logistics distribution order to cash operations and customer service teams ensuring that service cost quality and inventory objectives are met.

The ideal candidate combines strategic leadership with hands on operational expertise driving cross functional alignment while building a high performance customer centric organization.

order to cash operations and customer service teams ensuring that service cost quality and inventory objectives are met.

The ideal candidate combines strategic leadership with hands on operational expertise driving cross functional alignment while building a high performance customer centric organization.

What a typical day looks like:

Supply Chain Leadership

• Lead endtoend North America supply chain operations including demand planning logistics warehousing distribution and S&OP/IBP execution.
• Develop and execute regional supply chain strategies that improve service levels reduce cost optimize inventory and support growth.
• Oversee 3PL and transportation partners; drive KPIs related to ontime delivery freight cost warehouse performance and inventory accuracy.
• Ensure supply chain resilience through risk mitigation planning capacity modeling and scenario analysis.

Customer Service & Order-to-Cash

• Lead Customer Service organization responsible for order management issue resolution returns credits and escalations.
• Build a customercentric culture focused on responsiveness accuracy and professionalism.
• Own KPIs related to order fill rate perfect order performance customer satisfaction case cycle time and O2C efficiency.
• Partner with Sales Finance IT and Operations to streamline the order-to-cash process.

CrossFunctional Collaboration

• Serve as the key supply chain point of contact for teams across North America.
• Collaborate closely with manufacturing quality and finance to ensure fully integrated planning and execution.
• Facilitate a robust regional S&OP/IBP process ensuring alignment between demand supply and financial targets.

Operational Excellence & Continuous Improvement

• Utilize Lean Six Sigma and digital tools to improve processes eliminate waste and enhance visibility.
• Champion initiatives that modernize systems including planning tools WMS/TMS and customer-facing platforms.
• Drive standardization scalability and best practice adoption across the region and ensure adherence to global Supply Chain Operating standards.

People Leadership

• Build develop and retain a high-performing supply chain and customer service team.
• Provide coaching performance management and succession planning to support organization growth.
• Foster a culture of accountability collaboration and continuous learning.

What we are looking for:

• Bachelors degree in Supply Chain Business Engineering or related field.
• 10 years of progressive experience in supply chain with at least 5 years leading teams in a regional or multi-site environment.
• Strong experience in S&OP/IBP demand planning logistics and 3PL management.
• Proven track record of improving service levels reducing supply chain costs and driving operational efficiencies.
• Demonstrated leadership experience building and managing customer service teams.

Preferred

• Masters degree (MBA or Supply Chain discipline).
• Industry experience in CPG manufacturing pharma consumer electronics etc.
• Experience with SAP Oracle Kinaxis Blue Yonder M3 or similar systems.
• Lean Six Sigma certification.

What can you expect from Champion

• Safety:a strong commitment to ensure all people are provided with a safe healthy and respectful environment.

• Earnings:Expected base compensation range 160-200k USD 401K with donation matching.

• Industry Competitive Benefits:Medical Dental Vision and Employee Assistance Programs to meet your individual or family needs.

• Continuing Education:In House & Online Learning & Development as well as an Education Assistance Program.

• Quality:a dedication to uphold the highest standards of authenticity nutritional integrity and food safety to earn the trust of Pet Lovers everywhere.

• Other Perks:Free Bag of Premium Pet Food each month Free Parking and more!

What are you waiting for Join the pack!

Come as you are.

We value diversity in all forms and know the power it can bring. Workplace equality allows for creative ideas to bloom diverse points of views to be heard and increases overall happiness. That sounds pretty good to us.

Champion is an equal opportunity employer. Regardless of your race color religion sex national origin sexual orientation gender identity disability age veteran status or any other creed you are wanted here.

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The base pay range for this position at commencement of employment is expected to be between the range listed above however base pay offered may vary depending on multiple individualized factors including but not limited to market location job-related knowledge skills and total compensation package for this position mayalso include other elements if eligible including variable pay medical and dental benefits participation in 401k plan and paid time off benefits. Eligibility for these additional elements depend on the position offeredand the employees work schedule (i.e. part-time schedule store associate). Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.