Director, Sales Technology Systems

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At Klaviyo we believe building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences and value potential as much as direct experience.

Klaviyo is a leading marketing automation and customer data platform built for B2C businesses. Since going public in 2023 weve been scaling rapidly and investing in the systems and infrastructure that power our next phase of growth. This is a high-impact opportunity to lead the transformation of Klaviyos Sales technology foundation as we evolve into a multi product global platform and expand into enterprise and complex sales motions.

About the Team

The Sales Technology Systems team is part of Global Technology Solutions (GTS) and is responsible for the systems data and workflows that power Klaviyos go-to-market engine.

The team partners closely with Sales Revenue Operations Finance Technology and Data to deliver scalable reliable and insight-driven solutions. Core areas of ownership include Salesforce CPQ sales workflows and integrations across the quote-to-cash lifecycle.

This role reports to the VP of GTM Systems and leads a growing team of managers analysts and engineers.

What Youll Do

Own the Sales Technology vision and roadmap

• Define and execute a multi-year strategy for Klaviyos Sales technology ecosystem aligned to revenue growth and enterprise expansion
• Operate with urgency and high accountability driving fast high-quality execution in a rapidly evolving environment
• Translate business priorities into a clear scalable systems roadmap across Salesforce CPQ and GTM tooling

Lead and scale a high-performing team

• Inspire and align the team around a clear vision while driving a culture of accountability speed and continuous improvement
• Manage and develop a team of managers and individual contributors across analysts and engineers
• Attract retain and develop top talent while building a culture of ownership speed and high standards
• Establish clear ownership operating rhythms and delivery standards to drive consistent high-quality outcomes

Build and scale core GTM systems

• Define long-term system architecture and make build vs buy decisions that balance speed scalability and maintainability
• Design and implement data models workflows and automation that support a growing enterprise sales motion
• Improve system reliability data quality and overall platform trust

Deliver CPQ and order-to-cash capabilities

• Lead the development and evolution of Klaviyos CPQ capabilities to support complex enterprise deals
• Partner with Finance Technology to enable seamless end-to-end quote-to-cash processes including global and multi-currency requirements
• Design systems that support international growth including localization compliance and regional sales processes

Drive automation and AI to increase sales productivity

• Champion an AI-first approach to Sales Technology rethinking workflows systems and productivity through automation and intelligence
• Identify and deliver AI and automation use cases that reduce manual work and increase selling time
• Equip AEs BDRs and sales teams with better insights workflows and tools

Partner cross-functionally to deliver impact

• Act as a strategic partner to Sales Revenue Operations Finance and Data leaders
• Ensure tight alignment across systems processes and data to support business outcomes
• Represent Sales Technology in planning roadmap and cross-functional initiatives

Who You Are

You are a transformational leader operating at the intersection of technology and revenue combining deep systems expertise with a strong sense of ownership and urgency. Youve built and scaled Sales or GTM systems in high-growth environments and know how to translate business needs into durable high-impact solutions.

Core experience:

• 1215 years in Sales/GTM systems business systems or enterprise applications in a SaaS or technology company
• 5 years leading teams including managers across Salesforce and related GTM systems
• Experience scaling systems through major company inflection points such as moving upmarket adding new products or expanding globally
• Deep expertise in Salesforce architecture data models workflows and integrations
• Experience supporting enterprise sales-led motions (AEs BDRs inside sales)

Preferred experience:

• Experience building or scaling CPQ and complex quote-to-cash workflows
• Strong understanding of how Sales systems integrate with Finance and data platforms
• Experience driving automation and AI-enabled workflows within Sales

Youll thrive here if you:

• Operate effectively in fast paced environments with ambiguity and competing priorities
• Think in systems not just tools
• Balance strategic vision with hands-on execution
• Operate with high agency and accountability taking ownership of outcomes end to end
• Focus on enabling sellers to spend more time with customers
• Build strong partnerships across technical and business teams

Why This Role

This is a critical leadership role at a pivotal moment for Klaviyo. You will lead the transformation of our Sales technology ecosystem enabling our go-to-market teams to operate at scale and accelerating our expansion into enterprise and global markets.

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