Guest Services Coordinator Quality Department Mary Immaculate Hospital

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours:

Work Shift:

Primary Function/General Purpose of Position

The Guest Services Coordinator is responsible for a welcoming supportive and efficient experience for patients families and visitors. This role supports patient advocacy efforts ensures consistent coverage of information desks and oversees the coordination and daily operations of the volunteer program. This position serves to support the mission to help ensure service standards align with the organizations mission of compassionate care.

Employment Qualifications

• High school diploma required. Bachelors degree preferred
• Experience or interest in hospitality management or human services field
• Strong interpersonal and communication skills with a patient-centered approach
• Ability to meet people easily and relate to them in an open compassionate manner
• Ability to work independently with minimal supervision
• Proficiency with standard office software
• Ability to analyze and interpret guest needs and offer appropriate solutions
• Ability to develop and maintain recordkeeping systems and procedures

Essential Job Functions

• Maintains current knowledge of the history mission vision and values of Bon Secours
• Serve as a resource for patients families and visitors by addressing questions concerns or service needs
• Analyzes and interprets guest needs and makes recommendations to the manager for new or modified programs and services
• Coordinates programs and activities as directed
• Monitors and maintains a safe clean facility - both inside and out. Makes recommendations to manager for needed repairs
• Coordinate recruitment onboarding orientation and training of volunteers
• Oversee daily volunteer operations including scheduling assignments and coverage
• Monitor volunteer engagement and support to ensure high service standards
• Maintain volunteer records tracking hours and program metrics as required
• Assist with special events and programs in the facility
• Assist with gift shop operations as needed
• Collaborate with care managers nurses hospitalists physicians and spiritual health to address family needs issues and concerns
• Ensure facility common areas are neat and orderly escalating as appropriate
• Maintains professional and caring relationship with patients families associates community and hospitals

Skills

• Ability to use Microsoft Office programs (Outlook Word Excel)
• Ability to prioritize effectively
• Ability to be proactive in a rapidly changing environment
• Strong problem solving and critical thinking skills
• Effectively manages technology and interprets information

Bon Secours is an equal opportunity employer.

As a Bon Secours associate youre part of a Mission that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer

• Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)

• Medical dental vision prescription coverage HSA/FSA options life insurances mental health resources and discounts

• Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders

• Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .