Sr. Manager, Orchestrate

At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying. Want to learn more about life at Klaviyo Visit see how we empower creators to own their own destiny.

Why You Should Join the Orchestrate Group

The Orchestrate group is responsible for how Klaviyo customers design execute and understand their customer communications across channels. This includes both Flows (automated journeys) and Campaigns (one-time sends)the core surfaces where over 170000 brands engage their audiences.

As the Senior Engineering Manager for Orchestrate you will lead multiple teams responsible for the creation configuration execution and performance insights of these experiences. Youll play a critical role in shaping the future of multi-channel orchestrationspanning email SMS push and emerging channelswhile ensuring our systems scale with the growing needs of our customers.

This is a highly cross-functional and high-impact leadership role. You will partner closely with Product Design Data and other Engineering leaders to define strategy drive execution and build a cohesive platform that powers billions of customer interactions.

How You Will Make a Difference

• Lead and scale multiple engineering teams responsible for Flows and Campaigns configuration orchestration and reporting experiences
• Set technical and organizational direction for Klaviyos orchestration platform including multi-channel delivery personalization and scheduling systems
• Own execution across teams: drive planning align dependencies and ensure high-quality delivery across complex cross-team initiatives
• Shape the architecture of core orchestration systems prioritizing scalability reliability and extensibility across services and shared platforms
• Partner with Product and Design leadership to define long-term vision and translate it into intuitive high-impact customer experiences
• Drive consistency across Flows and Campaigns identifying opportunities to unify systems abstractions and user experiences
• Develop and grow engineering managers and senior engineers building a strong leadership bench and high-performing inclusive teams
• Influence broader engineering strategy contributing to org-wide initiatives in system design developer experience and operational excellence
• Champion engineering excellence through design reviews technical guidance and thoughtful tradeoff decisions
• Identify and invest in platform opportunities that unlock faster product development and innovation across Klaviyo

Who You Are

• 10 years of software engineering experience with strong fullstack fundamentals
• 5 years of engineering management experience including managing managers or multiple teams
• Proven ability to lead large complex product areas with significant business impact
• Strong systems thinker with experience designing and evolving scalable distributed systems
• Experience building customer-facing SaaS products in fast-paced product-led environments
• Comfortable operating at multiple levels: from organizational strategy to technical detail
• Track record of growing leaders and building high-performing teams
• Excellent communicator who can align stakeholders across engineering product and design
• Experience with multi-channel systems personalization or workflow/orchestration platforms is a plus
• Familiarity with modern web stacks (React TypeScript) and backend systems (Go Python Django/FastAPI or similar)
• Experience with cloud infrastructure (AWS) DevOps practices and distributed systems tooling

AI & Modern Engineering Practices

• Experience building or integrating AI/ML-powered product features such as personalization recommendations content generation or decisioning systems
• Demonstrated ability to identify high-impact opportunities for AI within product experiences and translate them into shipped features
• Experience leading teams that adopt AI-first engineering practices including leveraging LLMs and automation tools to accelerate development testing and operational workflows
• Comfortable guiding teams through rapid experimentation with emerging AI tools and paradigms while ensuring responsible and secure usage

Hybrid role out of Boston 3x/week.

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