Build the Future with Us EquipmentShare is Hiring a Customer Success Manager

At EquipmentShare were not just filling a role were assembling the best team on the planet to build something thats never been built before. Were on a mission to transform an industry thats been stuck in the past by empowering contractors and communities through innovative technology real-time support and a team that truly cares.

Were hiring a Customer Success Managerat our Corporate Headquarters in Columbia MOand were looking for someone whos ready to grow with us bring energy and drive to their work and help us build the future of construction. This position is fully remote.

As a Customer Success Manager you own the post-sale customer experience and are accountable for driving measurable customer outcomes. You act as a strategic partner to your customersaligning T3 to their business goals accelerating time-to-value and ensuring adoption retention and growth across your portfolio.

Primary Responsibilities

• Own a book of business and serve as the primary point of contact post-sale
• Build and execute Customer Success Plans aligned to customer goals use cases and success criteria
• Drive adoption through structured engagement (onboarding pulse checks monthly check-ins business reviews)
• Monitor customer health usage and sentiment to proactively identify risks and opportunities
• Lead value-based conversations that connect T3 capabilities to ROI efficiency and operational outcomes
• Partner cross-functionally (Sales Support Product O&E) to resolve issues and improve the customer experience
• Act as the voice of the customer or customer advocate surfacing product gaps process breakdowns and improvement opportunities
• Identify and drive expansion opportunities through increased product adoption and strategic alignment

Why EquipmentShare

Because we do things differently and we think youll feel it from day one. Were a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesnt just run our business it also makes your job easier safer and more connected. Whether youre behind the wheel under the hood leading a branch or closing deals tech supports you and you drive us forward.

Were a team of problem-solvers go-getters and builders. And were looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
  
  
• Full medical dental and vision coverage for full-time employees
  
  
• Generous PTO paid holidays
  
  
• 401(k) company match
  
  
• Gym membership stipend wellness programs (earn PTO and prizes!)
  
  
• Company events food truck nights
  
  
• 16 hours of paid volunteer time per year give back to the community you call home
  
  
• Career advancement leadership training and professional development opportunities

About You

You want to be part of a team thats not just changing an industry for the sake of change were transforming it to make it safer more secure and more productive. You bring grit heart and humility to your work and youre excited about the opportunity to grow within a fast-paced mission-driven environment.

Were looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy effort and optimism every day

Skills & Qualifications

• 2 years in Customer Success Account Management or similar customer-facing role
• Strong ability to manage a portfolio prioritize accounts and drive proactive engagement
• Experience working cross-functionally to solve customer problems
• Data-driven mindset with the ability to translate usage into insights and action
• Excellent communication skills with a focus on business outcomes (not just activity)

Preferred
Experience in SaaS telematics construction or fleet management
Familiarity with tools like HubSpot or similar CRM/CS platforms
Experience building or improving CS processes playbooks or reporting

Physical Requirements:

• Must be able to sit for prolonged periods at a desk and work on a computer.
• Must be able to occasionally travel to tradeshows.
• Must be able to attend in person quarterly business meetings.

A Workplace For All

At EquipmentShare we believe the best solutions come from a team that reflects the world around us. Our initiative A Workplace For All is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting developing and retaining great people from all walks of life.

We value different backgrounds talents and perspectives. We want you to feel like you belong here because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally some roles require passing a drug test depending on the job responsibilities.