Consumer Banking Performance Manager

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
Create competitive performance plans to achieve and exceed market objectives. Provide timely feedback to Market Manager on Client Experience and Market strategy opportunities. Analyze and share trends to identify opportunities to deepen client relationships. Improve workforce effectiveness and productivity by applying talent analytics to hiring resource planning performance management and top talent retention. Support focused client relationship care training to improve banker and specialist performance with effective professional representation of brand and offerings. Gather associate feedback and customer insights on messages offers merchandising and collateral to improve awareness of offerings and elevate the client experience.

Responsibilities:

• Works within our Risk Framework to provide leaders and teams with tools and resources to effectively deliver and lead coach and manage an effective client engagement experience.
• Proactively identifies and acts on emerging issues/opportunities to improve client/associate experience engaging requisite partners and leveraging data and available information.
• Collaborates with key partners across the business on programs/initiatives taking lead in defining process and enablement requirements current capability and readiness requirements to effectively engage with clients and deliver.
• Develops effective and measurable execution plans including monitoring effectiveness and quickly responding to gaps/opportunities.
• Maintains close alignment and partnership with Financial Center Performance Management Divisional and FC specialist teams supports execution and sustainment of client management and engagement practices.
• Demonstrates critical thinking and leverages findings and data to make informed decisions/recommendations

Required qualifications:

• 5 years of program and project management experience
• 5 years experience in relatable and effective execution program design
• Demonstrated ability to proactively identify opportunities and resulting programs to improve performance as part of a fast moving execution-oriented organization
• Demonstrated ability to collaborate effectively across multiple stakeholders
• Business acumen (Consumer Banking) with proven ability to leverage expertise with credibility and impact
• Proven ability to turn complex ideas into well-structured execution programs
• Excellent relationship management skills to build and maintain credibility and influence with internal teammates and stakeholders
• Proven ability to remain productive in evolving situations
• Strong decision-making skills with a straight-forward and proactive communication style
• Abilityto aggregate multiple sources of information to communicate quickly succinctly and effectively
• Proficiency with Microsoft Office (Outlook PowerPoint Excel Word)

Desired qualifications:

• Experience in Lending
• Project / program management
• Strong analytical skills
• Influence and collaboration skills
• Excellent communication skills including creating impactful presentations

Skills:

• Coaching
• Customer and Client Focus
• Leadership Development
• Risk Management
• Talent Development
• Business Operations Management
• Customer Service Management
• Decision Making
• Executive Presence
• Sales Performance Management
• Critical Thinking
• Performance Management
• Process Performance Management
• Recruiting
• Result Orientated

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: