Healthcare Associate, Amazon One Medical Customer Care
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Job Location:
Colorado Springs, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Application deadline: Apr 16 2026
Amazon One Medical is a human-centered technology-powered primary care organization dedicated to making high-quality healthcare more accessible affordable and convenient. We provide care through a nationwide network of 214 medical offices across more than 20 U.S. markets supported by 24/7 on-demand virtual services. Our membership-based model serves individual consumers and employees at more than 7000 companies delivering a seamless modern healthcare experience. Since becoming a publicly traded company in 2020 we have continued to grow and innovate while fostering a diverse inclusive and collaborative environment focused on delivering exceptional care to our patients providers and partners.
We are looking for passionate service-oriented individuals to support our Direct Primary Care (DPC) membership model in Colorado ensuring members receive timely compassionate and seamless this role you will be a key point of contact for patients managing inquiries via phone and web-based tools using our CI-CARE communication framework while collaborating across teams to resolve complex high-impact issues. Youll join a specialized group that handles escalated workflows affecting patients locally and nationwide. This position requires strong problem-solving skills the ability to manage a high volume of tasks phone calls and proficiency in navigating multiple systems with accuracy and efficiency.
This is a full-time hourly in-person position based at the Tutt Office in Colorado Springs CO.
Key job responsibilities
- Follow HIPAA guidelines to protect patient privacy in all interactions while delivering a positive patient experience.
- Handle incoming and outgoing patient communications including calls messages fax management and appointment scheduling using tools like NICE phone systems Slack G Suite Zoom and the 1Life EMR.
- Coordinate patient care by managing prior authorizations referrals and working closely with pharmacies labs specialists insurance providers and operations teams.
- Collaborate with providers and escalate urgent issues to VMT as needed ensuring timely resolution of critical patient care tasks.
- Support team growth by participating in meetings huddles problem-solving and assisting providers with urgent patient needs.
A day in the life
Your day will be a dynamic blend of patient interaction problem-solving and care coordination. Youll leverage advanced communication tools to guide patients through their healthcare journey from scheduling appointments to navigating complex insurance processes all while maintaining a warm and professional demeanor.
About the team
We are a passionate group dedicated to reimagining healthcare delivery. Our team believes in the power of technology and human connection to create more accessible personalized medical experiences. We collaborate closely support each other and share a commitment to making healthcare simpler and more compassionate.
- High School diploma or equivalent
- Minimum of 6 months experience managing referrals and navigating complex insurance portals and orders or 1 year of experience in a patient-facing role.
- Proficient with basic computer skills and comfortable using technology to manage daily tasks.
- Availability to work Monday to Friday from 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM MST depending on the shift needed.
- Strong written and verbal communication skills with the ability to provide clear compassionate patient interactions.
- Proven problem-solving and multitasking abilities including experience with de-escalation techniques.
- Experience with telephony systems like NICE-InContact is a plus.
- Familiarity with G Suite and Electronic Health Record (EHR/EMR) systems.
- Preferred experience in healthcare areas such as patient scheduling registration medical records insurance verification or claims processing.
- Experience working in a national healthcare organization with an understanding of regional complexities.
- Proficiency in navigating various Electronic Medical Record (EMR) systems.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon One Medical is a human-centered technology-powered primary care organization dedicated to making high-quality healthcare more accessible affordable and convenient. We provide care through a nationwide network of 214 medical offices across more than 20 U.S. markets supported by 24/7 on-demand virtual services. Our membership-based model serves individual consumers and employees at more than 7000 companies delivering a seamless modern healthcare experience. Since becoming a publicly traded company in 2020 we have continued to grow and innovate while fostering a diverse inclusive and collaborative environment focused on delivering exceptional care to our patients providers and partners.
We are looking for passionate service-oriented individuals to support our Direct Primary Care (DPC) membership model in Colorado ensuring members receive timely compassionate and seamless this role you will be a key point of contact for patients managing inquiries via phone and web-based tools using our CI-CARE communication framework while collaborating across teams to resolve complex high-impact issues. Youll join a specialized group that handles escalated workflows affecting patients locally and nationwide. This position requires strong problem-solving skills the ability to manage a high volume of tasks phone calls and proficiency in navigating multiple systems with accuracy and efficiency.
This is a full-time hourly in-person position based at the Tutt Office in Colorado Springs CO.
Key job responsibilities
- Follow HIPAA guidelines to protect patient privacy in all interactions while delivering a positive patient experience.
- Handle incoming and outgoing patient communications including calls messages fax management and appointment scheduling using tools like NICE phone systems Slack G Suite Zoom and the 1Life EMR.
- Coordinate patient care by managing prior authorizations referrals and working closely with pharmacies labs specialists insurance providers and operations teams.
- Collaborate with providers and escalate urgent issues to VMT as needed ensuring timely resolution of critical patient care tasks.
- Support team growth by participating in meetings huddles problem-solving and assisting providers with urgent patient needs.
A day in the life
Your day will be a dynamic blend of patient interaction problem-solving and care coordination. Youll leverage advanced communication tools to guide patients through their healthcare journey from scheduling appointments to navigating complex insurance processes all while maintaining a warm and professional demeanor.
About the team
We are a passionate group dedicated to reimagining healthcare delivery. Our team believes in the power of technology and human connection to create more accessible personalized medical experiences. We collaborate closely support each other and share a commitment to making healthcare simpler and more compassionate.
- High School diploma or equivalent
- Minimum of 6 months experience managing referrals and navigating complex insurance portals and orders or 1 year of experience in a patient-facing role.
- Proficient with basic computer skills and comfortable using technology to manage daily tasks.
- Availability to work Monday to Friday from 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM MST depending on the shift needed.
- Strong written and verbal communication skills with the ability to provide clear compassionate patient interactions.
- Proven problem-solving and multitasking abilities including experience with de-escalation techniques.
- Experience with telephony systems like NICE-InContact is a plus.
- Familiarity with G Suite and Electronic Health Record (EHR/EMR) systems.
- Preferred experience in healthcare areas such as patient scheduling registration medical records insurance verification or claims processing.
- Experience working in a national healthcare organization with an understanding of regional complexities.
- Proficiency in navigating various Electronic Medical Record (EMR) systems.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience qualifications and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at CO Colorado Springs - 20.00 - 22.00 USD hourly
USA CO Virtual Location - Colorado - 20.00 - 22.00 USD hourly
Required Experience:
IC
About Company
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