Telecommunications Attendant I

Title: Telecommunications Attendant Trainee
Pay Rate: $23.50 - $25.00/hr. DOE
Employment Type: Contract (W2 through Tekberry)
Estimated End Date: 3-month assignment (extension and potential conversion possible)
Schedule: Full-time (40 hours/week; shift-based)
Location: Stanford CA% on-site
Job Code:

Job Overview

Tekberry is seeking a reliable and customer-focused Telecommunications Attendant Trainee to support operator services for our client a leading academic and medical institution. This role serves as the primary point of contact for inbound communications handling high-volume calls and providing critical support across university and medical center operations.

The ideal candidate is highly organized detail-oriented and able to manage multiple priorities in a fast-paced high-responsibility environment. This position plays a vital role in ensuring timely communication emergency response coordination and accurate information delivery.

As a Tekberry W2 employee you will have access to health benefits including medical dental vision and 401(k) options.

Key Responsibilities

Call Handling & Communication

• Answer and manage high-volume inbound calls providing directory assistance and routing to appropriate departments staff or medical personnel
• Establish conference calls and assist users with telephone and paging systems
• Provide clear professional communication to callers in a fast-paced environment

Emergency Dispatch & Paging Support

• Page medical staff and support emergency notifications (e.g. trauma fire medical alerts)
• Dispatch emergency response teams based on established protocols
• Provide after-hours support using on-call schedules and reference systems

Customer Service & Coordination

• Deliver high-quality customer service to faculty staff students patients and external callers
• Exercise tact and professionalism when handling sensitive or urgent situations
• Coordinate with internal departments to ensure accurate and timely communication

Administrative & System Support

• Maintain and update directory databases and paging systems
• Perform administrative tasks including reporting documentation and record maintenance
• Conduct system diagnostics test routines and support operational workflows

Team Collaboration & Process Improvement

• Collaborate with team members to ensure consistent service delivery
• Assist with training and mentoring new team members
• Contribute to process improvements and documentation updates

Required Qualifications

• High School Diploma or equivalent
• Minimum 4 years of experience in a call center or high-volume customer service environment
• Strong verbal and written communication skills with excellent telephone etiquette
• Ability to multitask and manage high call volumes efficiently
• Typing speed of at least 35 50 WPM
• Experience working with phone systems paging systems or telecommunications tools
• Strong attention to detail and ability to follow procedures accurately
• Ability to remain calm and professional under pressure

Preferred Qualifications

• Experience in a university healthcare or medical center environment
• Familiarity with medical terminology
• Experience with MAC or Windows-based systems
• Knowledge of automated paging systems or dispatch operations
• Experience handling emergency or critical communications

Work Environment

• 100% onsite role in a high-volume operations center
• 24/7 environment with rotating shifts (after training)
• Initial training: Monday Friday between 5:00 AM 5:00 PM (3 6 weeks)
• Post-training shifts scheduled between 5:00 AM 11:30 PM (advance notice provided)
• Requires sitting or standing at a console for extended periods (up to 3 hours)
• May require overtime weekends or holiday shifts

Why Tekberry

We need hard-working reliable professionals who can perform under pressure and deliver exceptional service in critical environments. Tekberry offers a $100 referral bonus for successful placements.

Tekberry Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to any protected category under applicable laws.

Tekberry Inc. is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

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